***THIS IS NOT A REMOTE POSITION****
Insurus of AZ is seeking call center representatives, specialized in supporting insurance agencies and their agents; Our agents help people with Medicare find the plan that best suits their needs.
The Customer Service Representative will be responsible for the following tasks:
- 150 plus calls a day inbound/outbound
- Follow scripting based on specific campaigns, provide customer service, and any additional tasks the job requires.
- CSR must maintain a high level of professionalism throughout all of these interactions and present the organization in the best light possible.
- They must adhere to all company guidelines and values at all times.
The following key accountabilities ensure success in this position:
- Communicate all pertinent appointment information to the agent in a timely fashion
- Make meaningful connections with prospects, assess their needs, listen to understand them, and capture the details of the interaction on the note
- Develop excellent empathy skills to understand the agent's needs to better serve them
- Plan and prioritize necessary daily calls to ensure all enrollment goals are met consistently
- Maintain up to date, and transparent information about assigned leads in the company lead management system
Job Type: Full-time
Salary: $16.00 - $18.00 per hour
Benefits:
- Paid time off
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Paid training
Schedule:
Supplemental pay types:
Experience:
- Call Center: 1 year (Preferred)
- Customer service: 1 year (Preferred)
Language:
- Bilingual
- Spanish (Preferred)
Work Location: In person
Job Type: Full-time
Pay: $16.00 - $18.00 per hour
Benefits:
- Dental insurance
- Health insurance
- On-the-job training
- Paid time off
- Vision insurance
Experience level:
Shift:
Weekly day range:
- Monday to Friday
- Weekends as needed
Work setting:
Language:
Ability to Commute:
- Phoenix, AZ 85007 (Required)
Ability to Relocate:
- Phoenix, AZ 85007: Relocate before starting work (Required)
Work Location: In person