Overview:
The Senior Network Installation Specialist performs highly detailed technical tasks and leads Network Installation Technician field teams in the performance of site activities. This role requires a deep understanding of various IT infrastructure components.
Responsibilities:
- Planning and completion of complex and detailed technical projects from survey and engineering to site implementation
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Develop and maintain high standards of installation and service, and assist with leading, training, and counseling network installation technicians toward high performance
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Serve as a technical knowledge resource to project managers and field technicians
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Work directly with project managers as the first line of communication for the field installation teams supporting the PM’s project(s)
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Maintain accountability for the task-oriented work efforts of project assigned personnel
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Help ensure engineering schedules are met or exceeded
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Collaborate with stakeholders to understand requirements and translate them into comprehensive IT implementation designs
TRAINING AND IMPLEMENTATION:
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Lead the implementation and deployment of IT systems, ensuring adherence to project timelines and quality standards
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Responsible for physical onsite network surveys to determine the engineering solution for each project assigned
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Responsible for providing client-site network installations support of hardware, including installation of entire service delivery nodes, as prescribed by Site Engineering Solution (SES) documentation
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Prepare and provide complex site reports, documents, diagrams and VISIO drawings as required to meet customer deliverable requirements. Train and certify others to develop the same proficiency
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Provide input to the field technicians group to assist with the formation of procedural documentation for field tasks - BER testing, platform configurations, deliverables, procedures, etc.
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Performs configuration of installed technology, which may include cryptographic, MPLS, optical and timing equipment and supporting systems
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Performs troubleshooting and fault-isolation to bring installed equipment to functional state. Coordinates with network engineers to facilitate installation testing and acceptance
ENGINEERING AND FIELD ASSISTANCE:
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In coordination with Engineering, provide project design support where needed and requested to meet customer objectives
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Assesses, designs, builds, and documents current site network configuration and user requirements at each site. Interprets SES according to real world conditions encountered at client site and modifies solution/design accordingly
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Directs and leads preparation of drawings documenting configuration changes
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Performs system-level design and configuration of products including determination of hardware, and other platform specifications
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Documents as-built configuration through redlined SES documentation and produces Completion Reports (CR). Provides oversight and guidance of client-site installation support services
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Maintain high standards of installation services, and help instill this in assigned field techs
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Provide onsite and remote technical direction in support of system's deployment, configuration, commissioning, and testing
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Provide onsite direction and assistance during installations
Required Experience/Qualifications:
- 5+ years of relevant experience as Network Installation Specialist
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Must be able to travel 90% of the time on deployments for both CONUS and OCONUS locations
Preferred Experience/Qualifications:
- 10 years of experience in IT implementation and engineering using DISA standards
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Proficient in system design, configuration, and troubleshooting across multiple platforms
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In-depth knowledge of networking protocols, security measures, and IT best practices
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Experience with virtualization technologies, cloud platforms, and enterprise-level applications
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Excellent communication and interpersonal skills
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Strong skills in Excel, Word, and Visio
Special Requirements/Security Clearance:
- Active Secret level Security required