**MUST BE LOCATED IN SURROUNDING LAUREL, MONTANA AREA**
Here at Town & Country Supply Association, we value our team members and we understand that a great benefits package helps to enhance personal, financial and overall well-being. Celebrations, family dinners, or any other kind of social gatherings - the common denominator for all those is food. You get to be a part of an industry that helps people create and celebrate some of the most meaningful events of their lives. We have been categorized as an essential service, which means job security during difficult times. We strive for work/life balance by providing flexible work schedules that allow team members to attend important family and other social events.
We have excellent health insurance with a variety of packages:
- Medical
- Dental
- Vision
- Life insurance
These benefits cost you nothing. They build and accumulate the longer you work and by how successful the company is. We offer growth and development opportunities - our history has demonstrated how we are consistently expanding and growing, which means more opportunities for managerial and leadership positions.
Entre Technology Services is assisting Town & Country with their efforts to hire an IT Technician located in Laurel, MT. Please read below for position details and apply if you feel this is the right fit for you!
Town & Country partners with Entre Technology Services (Managed Service Provider). This position will have access to Entre for day-to-day service, reports, and any technical issues that need additional guidance and/or support.
IT Technician Technical Requirements:
- 2+ years helpdesk/field-onsite technical support experience providing complete network to end point support
- Experience with all Microsoft technologies including client operating systems, server operating systems, Office 365, One Drive, and Sharepoint
- Experience with Active Directory and new user creation
- Ability to install, upgrade and troubleshoot Windows 7 and Windows 10 operating systems in domain and workgroup environments including user/PC migrations, applications and hardware replacement/troubleshooting
- Experience with wired/wireless networks and basic networking protocols including DNS, DHCP, VPNs, WAN/LAN TCP/IP
- Experience with security software for virus protection, spyware, malware, and spam
- Experience supporting mobile devices
- Experience with IT support delivery through remote support tools
- Ability to come up to speed on new technologies quickly
IT Technician Core Competencies/Skills:
- Customer Service
- Telephone Skills/Etiquette
- Office 365
- Computer Troubleshooting
- End-User Training
- Help Desk / Desktop Support
- Issue Resolution
- Mobile Device Support
- Password Resets
- Technical Troubleshooting
- User Guides
- General Office Software
- IT Help Desk Software
- Operating System
Customer Service Requirements:
- A strong client service focus and the ability to manage customer expectations
- Excellent verbal/written communication, people and presentation skills
- Projects a professional and customer-service oriented attitude
- Ability to assess technology needs/requirements and develop solutions to meet them
- Can handle pressure and client demands effectively
IT Technician Job Responsibilities:
- Partner with company's Managed Service Provider to resolve technical issues / tickets
- Ability to demonstrate a high degree of business professional behaviors including punctuality, attendance, responsiveness and dependability
- Ability to Work in Fast-Paced Environment and Meet Deadlines
- Must be available for on call
- Must be available occasionally on nights and weekends to perform off-hour maintenance and projects
- Highly organized, self-motivated, and self-directed
- Professional customer service skills
- Ability to create knowledge base articles and update documentation
- Ability to lift 50+ pounds
- Must be willing to travel for client onsite visits, some overnight stays may be required
- Must have a valid driver’s license, insurance and reliable transportation
- Legal authorization to work in the U.S.
- A+ / Network+ Certifications preferred
Experience:
- Desktop Support: 2 years (Required)
- Customer Service: 2 years (Required)
- Windows Server support: 2 years (Preferred)
- Technical support in a production IT environment(s), preferably in multi-site environments: 2 years (Preferred)
Schedule:
- Monday – Friday, 8am-5pm
- Weekends may be required in emergency situations
Job Type: Full-time
Pay: $45,000.00 - $65,000.00 per year
Benefits:
- Dental insurance
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
- Weekends as needed
Work Location: In person