About Mochiholic: Mochiholic is a renowned Artisan Dessert Parlor based in the Bay Area, known for our innovative approach to traditional sweets. Our menu features a unique combination of mochi donuts, bubble tea, and other gourmet desserts, all crafted under one roof. We’re passionate about offering memorable taste experiences and are looking for a dynamic Store Manager to lead our vibrant team.
Job Description: As the Store Manager at Mochiholic, you will be instrumental in managing the day-to-day operations of our shop. This role demands a leader who ensures high standards of customer service, manages an enthusiastic team, and maintains the quality and creativity of our offerings.
Responsibilities:
- Drive operational excellence, ensuring the shop runs smoothly and efficiently.
- Lead and inspire a team to excel in customer service and meet sales goals.
- Oversee staffing processes including recruitment, training, scheduling, and performance management.
- Maintain an inviting shop atmosphere with strict adherence to cleanliness and organization.
- Manage inventory and procurement of ingredients and supplies.
- Implement promotional activities aligned with our unique brand offerings.
- Monitor compliance with health and safety regulations.
- Develop strategies to enhance customer engagement and satisfaction.
- Analyze and report on financial performance, operational expenses, and other metrics.
Qualifications:
- Experience in retail or hospitality management, particularly in a fast-paced environment.
- Demonstrated ability to lead and motivate a team.
- Strong organizational, decision-making, and problem-solving skills.
- Excellent communication skills and a customer-oriented approach.
- Interest in and knowledge of the dessert industry, especially innovative dessert trends.
- High school diploma required; a degree in Business Administration or Hospitality Management is preferred.
Benefits:
- Competitive salary with performance incentives.
- Career development opportunities.
- Discounts on our unique dessert offerings.
- A positive and dynamic work environment.
Job Types: Full-time, Part-time
Pay: $23.00 - $28.00 per hour
Expected hours: 25 – 30 per week
Benefits:
- Employee discount
- Flexible schedule
Experience level:
Shift:
- 8 hour shift
- Day shift
- Evening shift
- Morning shift
Weekly day range:
- Monday to Friday
- Weekends as needed
Experience:
- Customer service: 1 year (Preferred)
Ability to Commute:
- Berkeley, CA 94704 (Required)
Ability to Relocate:
- Berkeley, CA 94704: Relocate before starting work (Required)
Work Location: In person