Job description
We are looking for a Night Auditor to serve as our guests’ first point of contact and manage all aspects of their accommodation. The Night Auditor's responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests.
Responsibilities
- Perform all check-in and check-out tasks
- Manage online and phone reservations
- Inform customers about payment methods and verify their credit card data
- Register guests collecting necessary information (like contact details and exact dates of their stay)
- Welcome guests upon their arrival and assign rooms
- Provide information about our hotel, available rooms, rates and amenities
- Respond to clients’ complaints in a timely and professional manner
- Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
- Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
- Upsell additional facilities and services, when appropriate
- Maintain updated records of bookings and payments
Skills
- Previous experience in a similar role preferred
- Strong attention to detail and ability to multitask
- Excellent communication and interpersonal skills
- Proficient in using computer systems and hotel management software
- Ability to work independently with minimal supervision
- Knowledge of guest relations principles and practices
If you are a detail-oriented individual with excellent customer service skills, we would love to hear from you. Join our team as a Night Auditor and contribute to creating a positive experience for our guests.
Job Type: Part-time
Salary: $13.00 per hour
Benefits:
- Employee discount
- Professional development assistance
- Referral program
Schedule:
- 8 hour shift
- Holidays
- Night shift
- On call
- Weekend availability
Education:
- High school or equivalent (Preferred)
Work Location: In person
Job Type: Part-time
Pay: $13.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Free parking
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Holidays
- Night shift
- Overnight shift
Work setting:
Experience:
- Hotel experience: 2 years (Preferred)
Work Location: In person