Event Planner Advanced (>6 years)
131 South Dearborn Street, #1, Chicago, IL 60603/Onsite
6 months of contract with extension
Job responsibilities:
- Manage reception desk essential functions, greeting and directing clients, answering telephone calls, promptly returning emails, etc.
- Submit facilities requests as directed by Planner; walk and inspect conference room setups
- Support Event Managers with high level meetings; and stretch assignments as needed
- Build working relationships with fellow colleagues, porters, audio visual and catering teams
- Manage space issues; escalate unresolved issues to the Lead Planner
- Adhere to standards of operations established for Conference Center
- Join planner on pre and post con calls, aiding data entry
- Check rooms making sure catering, audio visual and room sets match BEO
- Aid planner to keeping track of Client Center inventory, standard purchases and invoicing
- Manage space issues, escalate unresolved matters to manager
- Cover reception desk essential functions; answering telephone calls, returning emails promptly
- Master usage of EMS (Event Management System) to detail reservations, review in-coming requests and present proper reports aiding Room Concierge team.
- Develop rapport with LOB admins and meeting contacts to learn about business needs while understanding the importance of meeting their expectations
Required qualifications, capabilities and skills:
- A minimum of 3 years’ experience in 5-star hotels, Event Planning and Food & Beverage with high touch customer service
- Effectively manage guest experience
Job Type: Full-time
Pay: $39.00 per hour
Expected hours: 40 per week
Schedule:
Work Location: In person