Why Westerra?
Here at Westerra Credit Union, every employee counts. Our teams are composed of high-performing individuals committed to being HONORABLE, INVENTIVE, and CURIOUS, which makes them GREAT! Our team members show up every day authentically being themselves and our diversity, equity, inclusion and belonging (DEIB) focus is a critical pillar of our organization. We want you to feel comfortable being YOU.
All of our team members are working towards the same purpose - to teach one another to prosper. We strive to be a modern financial community where we all truly belong, both in the eyes of our employees and the members that we serve. We can't wait to see how you will contribute to this purpose, positively and intentionally, by impacting our members’ lives through personal attention, financial education, community engagement and much more. This is true regardless of your role, as we are all member-facing. Founded by schoolteachers in 1934, we are a learning organization at our core and embed a growth mindset in our employees so that we all prosper!
What is the role?
The FSR, FSR II, and FSR Sr. roles are all primarily responsible for providing exceptional member service through a consultative approach by engaging our members in solutions based conversations. This position is a relationship building role with a blend of financial transactions performed on the teller-line, coaching members through our digital lens, and further deepening relationships with account servicing and originating all of Westerra’s consumer loan products.
What am I bringing?
FSR I -
-
Minimum of 2+ years’ experience in consumer lending and/or consultative sales, or minimum of 1 year of demonstrating successful performance in a USR role within Westerra.
FSR II –
-
Minimum of 4+ years’ experience in consumer lending and/or consultative sales, with at least 2 of those years in a financial services role, or minimum of 1 year of demonstrating successful performance in a FSR I role within Westerra.
Sr FSR –
-
Minimum of 6 years’ experience in consumer lending and/or consultative sales/service with a minimum 3 of those years in a financial services role, or minimum of 1 year of demonstrating successful performance in an FSR II role, within Westerra.
Salary: in addition to the starting hourly rate, this role is also be eligible for Westerra’s self-funding reward plan. This plan pays out a cash incentive annually if the company hits specific criteria tied to our financial goals and you will have a direct impact on the outcome of those results! The starting rate will be dependent on experience with consumer lending and internal equity: FSR I starts at $22/hr, FSR II starts at $24/hr and Sr. FSR starts at $26/hr.
What are some of our benefit offerings?
-
Three Health Plans through UHC that offer a variety of coverage options, including HSA and FSA options
-
Two Dental Plans through Delta Dental
-
Westerra pays for Basic Life and AD&D, Short Term Disability and Long Term Disability
-
20+ days of Paid Time Off (PTO) per year
-
16 hours of Volunteer Time Off (VTO) per year
-
Anniversary Program that consists of PLAY (Paid Leave for Anniversary Year)
-
11+ Paid Holidays
-
Up to $5250 per year for Educational Reimbursement
-
2 weeks of Paid Parental Leave
-
Retirement (401K) – Westerra Match up to 6%
-
Mental health resources including an EAP
-
Individualized learning and development programs
Applications will be accepted until at least July 8, 2024.