ATLANTA SPEECH SCHOOL
Help Desk Support Specialist (temporary/long-term assignment)
Start Date: Immediate availability
The Atlanta Speech School provides an unmatched opportunity to learn from both peers and experts in the field, and to contribute to the School’s growing body of knowledge. Beyond seeking proficiency, we work to construct a Deep Reading Brain for each child at the School and, through our Rollins Center for Language & Literacy, every child beyond the school. Deep reading requires learning to make connections between what we read to what we think, feel, and do. Through deep reading, children develop empathy, hone critical thinking, and go on to make the greatest possible difference in the lives of others.
- We believe in connection over compliance. Rather than silencing children, we teach them to listen - and to think, to question, and to solve.
- Our staff works together to know and serve each child from within an intentional learning ecosystem that is as joyful as it is rigorous.
- Our practices are grounded in structured literacy and built on the sciences of healthy brain development, language acquisition, and the construction of the Deep Reading Brain. This work is intentionally centered around critical thinking, empathy, problem solving and the development of executive functions.
We are committed to providing a community through which all our students, families, and staff show up safely as themselves and for each other. As stewards of this environment, it is our responsibility to ensure safety extends to every person, inclusive of all races /ethnicities, religions, genders, family structures, sexual orientations, and any other aspect of their identity.
The School has never turned away a child in need of services based on their family’s financial circumstances.
POSITION SUMMARY
The Atlanta Speech School is seeking a temporary Help Desk Support Specialist to provide in-person support to staff and students on all technology related issues, including hardware, software, and network connectivity.
Essential Job Duties:
· Provide in-person support to staff and students on all technology related issues
· Maintain documentation for work, processes, and problem resolutions
· Identify, research, and resolve technical challenges
· Configure and support all new desktops, laptops, and other new hardware/software to specific requirements of end-users
· Assist in assimilating staff and students to new equipment
· Act as back-up and assistant for the network administrator, which requires an understanding of Active Directory, network accounts and basic networking technologies
· Assist with any team projects, small or large in scale
· Other duties as assigned
Skills/Qualifications
Experience
· Bachelor’s Degree required
· At least 3 years of experience working in college or school admissions office preferred
· Strong technical skills and troubleshooting ability
· Customer service oriented with the ability to communicate effectively with end users and technology team members
· Ability to work with a diverse group of individuals, including children
· Ability to work effectively with minimal supervision
Soft Skills
· People person with a servant’s heart
· Attention to detail with a great sense of urgency
· Must have the ability to communicate accurately and clearly both orally and in writing
· Persistence with professionalism
Problem Solving Skills
· Excellent problem solving and people skills for collaboration
· Customer service oriented “can do” approach to work
· Ability to work independently with confidence
Salary: Salary is commensurate with experience.
To Apply: To ensure that your application is considered, please submit a cover letter and resume.
Contact:
Iris Goodson
Director of Human Resources
Email: hr@atlantaspeechschool.org
Subject line: Help Desk Support Specialist (temporary assignment)
Atlanta Speech School
Founded over 85 years ago, the Atlanta Speech School has evolved into four school divisions, four clinical programs, Rollins Center for Language & Literacy professional development program and Rollins’ free online Cox Campus. Across all our programs we are driven to ensure that each child can find their voice. The School has never turned away a child in need of our specialized services based on their family’s financial circumstances.
We are the educational equivalent of a teaching hospital. With our vision of literacy and justice for all, we lead equity-based change by extending our work beyond our campus. What occurs in the classroom for each child at the Atlanta Speech School is made available to every teacher by way of our free online professional learning platform, Cox Campus. Cox Campus’ membership is composed of more than 270,000 educators, leaders, healthcare professionals and parents representing all fifty states and 100 countries.
Job Type: Temporary
Pay: $20.00 per hour
Expected hours: 40 per week
Experience level:
Schedule:
Experience:
- Help desk: 3 years (Preferred)
Ability to Commute:
- Atlanta, GA 30327 (Required)
Work Location: In person