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RESPONSIBILITIES AND JOB DUTIES:
· Maintain complete knowledge of:
o All hotel features / services, hours of operation
o All Spa services
o Spa products
o Fitness Center programs
o Scheduled daily group activities
· Maintain complete knowledge and comply with hotel and departmental policies and procedures
· Notify supervisor of any safety hazards
· Handle guest complaints by following the instant pacification procedures
· Maintain cleanliness of Fitness Center, Aerobic Room, Pool, Locker Rooms, Spa Common Areas
· Dispose of any dirty linens in the proper area
· Attend all required meetings and training sessions
· Provide instruction of fitness equipment while keeping safety in mind at all times
· Ability to focus attention on guests’ needs while remaining calm and courteous
· Ability to prioritize, organize and follow up
· Ability to focus on details
· Ability to perform job functions with minimal supervision
· Legibly document maintenance needs and submit to manager
PHYSICAL DEMANDS:
· Requires walking or standing to a significant degree.
· Ability to lift 20 lbs.
EDUCATION REQUIRED:
High School graduate.
EXPERIENCE REQUIRED:
Previous experience in the hospitality industry preferred
EOE, Including Disability/Veterans