JOB TITLE: Host
LOCATION: Dallas, TX
WAGE: $15/hr +tips
DESCRIPTION
The host(ess)’s key role, as the first and last point of contact with the guest, is to act as a public ambassador for the restaurant. Being well versed in the company, OpenTable, special event information, as well as basic knowledge of the products and services that we offer in this establishment is essential to the role. Your attitude, appearance and behavior should be gracious, generous, professional, welcoming, and ready to be of service. The host(ess) is responsible for the flow of the restaurant, setting the pace for the dining room, service and ultimately the kitchen.
OBJECTIVES
- Checking all voicemails and communicating all guest messages to the relevant teams, as well as ensuring all messages are entered into the reservations system
- Ensuring the proper translation of the floor plan to the reservations system
- Greeting guests and guiding them to their seats
- Distributing all guest chits to FOH and BOH, effectively communicating all special requests, dining preferences, and guest notes to FOH and BOH teams, as well as following up to ensure that they are completed
- Providing each guest with undivided attention and sincerely handling all guest questions
- Having a working knowledge of all VIPs, including visitors, locals, ownership, and all other notable individuals
- Maintaining a consistent, effective and fair seating rotation
- Notifying the manager and/or Chef as applicable of all large parties, guest issues, and wait times
- Fulfilling all assigned side work and any other appointed tasks
- Working knowledge of all applicable health department and sanitation protocols
QUALIFICATION STANDARDS
- 1+ years of experience in a hotel, restaurant, or catering facility of similar caliber preferred.
- High School Diploma or GED.
- Obtain and maintain position-specific licensing.
- Ability to read, write & speak fluent English.
- Flexible schedule is necessary which includes but not limited to days, nights, weekends, and holidays.
- Excellent communication and customer service skills
- Good team spirit.
Job Type: Full-time
Pay: $16.00 - $22.00 per hour
Expected hours: 20 – 40 per week
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Referral program
- Vision insurance
Shift:
- 8 hour shift
- Day shift
- Evening shift
Weekly day range:
- Every weekend
- Monday to Friday
- Weekends as needed
Work Location: In person