Job Title: Transportation Supervisor
Location: Los Angeles, CA
Job Type: Full-Time
Compensation: $65,000 - $70,000 depending on experience
Who We Are:
Mercaso is the leading online wholesale app in the U.S. for convenience, grocery and household goods, serving over 1,700 convenience stores, liquor stores, gas stations, laundromats, and restaurants in Greater Los Angeles. Our mission is to make life easier for small store owners and give them a fighting chance to survive and thrive. We have a next-generation technology platform (www.mercaso.com), delivery routes all over Southern California, and a 20,000 sqft fulfillment center based in Downtown L.A. Check out this video to see what our customers think about us!
Most importantly, we have an amazing culture, where we value every single person from CEO to delivery driver. Mercaso is an unbelievable opportunity:
- To learn from smart, kind, and driven co-workers
- To build a rewarding career
- To maximize your earning potential with market leading pay and benefits
The Role:
As a Transportation Supervisor, you will be responsible for leading and developing a team of hourly professionals who are focused on delivering "best in class" results across safety, customer experience, and financial targets. This role will set goals/objectives and ensure accountability for delivering results in our transportation operation. Success will require cross functional coordination and alignment with other stakeholders (warehouse shipping/ receiving, sales, human resources, etc), ensuring decisions are not made in silos. In addition, the Transportation Supervisor will educate and promote proper work behaviors and procedures to maintain a culture of safety in the workplace environment.
Requirements:
- 5-7 years of experience in transportation management or logistics
- More than 3 years of experience managing and coaching a team
- Experience with P&L accountability and performance management
- Broad knowledge of transportation systems
- Ability to manage multiple tasks and meet deadlines
- Strong work ethic and ability to work as part of a team
- Results-driven attitude with strong customer orientation
- Adaptability to new situations and peak operation periods, with a structured approach to problem-solving
- Advanced user knowledge of enterprise IT systems
- Familiar with PM based maintenance programs
- Strong communication, MS office and computer skills
- Previous delivery experience is a plus
- High school diploma or general education degree (GED); or equivalent combination of education and related experience.
- 2 or 4-year college degree in Business Management, Supply Chain Management or similar major preferred.
- Bi-lingual in English & Spanish a plus
Responsibilities:
- Lead the entire team to optimal performance while fostering a transparent, inclusive, and safe work environment. This includes tracking of key metrics, continuous improvement, coaching through performance issues, and elevating morale.
- Manage staffing decisions, retention, and employee performance
- Partner with DOT compliance and safety support groups to ensure company policies, procedures, andprograms are followed.
- Conduct routine observations/audits to ensure that drivers perform proper equipment checks and completeall work assignments in a safe, timely, and efficient manner.
- Ensure proper maintenance of Driver Qualification files, driver log accuracy, and execution of thecompany's drug and alcohol testing protocol
- Deliver exceptional customer experience through execution of on-time delivery and prompt issue resolution/ follow through.
- Serve as the transportation subject matter expert for projects when assigned.
- Manages labor hours and consumable supplies within budget.
- Review scheduling and routing for location to ensure optimized delivery plan
- Establish and measure Customer Service Excellence by conducting market visits/audits and customer input
- Assist in developing the transportation strategy for the organization.
- Foster an atmosphere of continuous improvement and a LEAN operating culture.
- Lead incident/injury investigations; seek out and address the root cause of accidents, near misses, andpotential incidents (good catches).
- Recruit and select properly qualified drivers and oversee training to ensure resources are available to meetdaily schedule requirements.
- Counsel, coach and discipline employees as necessary regarding performance-related issues.
- Develop and implement Productivity Improvement Projects to improve upon Key Productivity Indicators
- Manage Transportation-related SAP processes
- Lead project implementation initiatives for new technology including on-site training and support
Benefits:
- Health care reimbursement program
- 401(k) contribution program
- A team with an inclusive culture that operates with a “human-first” mentality.
- Opportunities for professional development and career advancement.
- A dynamic, supportive work environment within a team that’s passionate about helping our community
Job Type: Full-time
Pay: $65,000.00 - $70,000.00 per year
Benefits:
- 401(k)
- Paid time off
- Retirement plan
Schedule:
Work Location: In person