Responsibilities:
- Supervise a team of call center representatives to ensure high-quality customer service
- Monitor and evaluate call center metrics, such as call volume, average handle time, and customer satisfaction
- Provide coaching and feedback to team members to improve their performance and achieve sales targets
- Develop and implement strategies to increase sales and meet revenue goals
- Handle escalated customer inquiries or complaints in a professional and timely manner
- Collaborate with other departments to ensure smooth operations and effective communication
Experience:
- Previous experience in a call center supervisory role is required; preferably with experience in Collections
- Strong leadership skills with the ability to motivate and inspire a team
- Excellent communication skills, both verbal and written
- Proven track record of meeting or exceeding sales targets
- Familiarity with call center software and CRM systems
- Ability to negotiate effectively with customers
The target compensation range for this position is $54,000 to $60,000 annually. If you have the experience and skills necessary to excel in this role, we would love to hear from you. Please submit your resume and cover letter detailing your relevant experience.
Job Type: Full-time
Pay: $54,000.00 - $60,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Parental leave
- Tuition reimbursement
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Monday to Friday
- Overtime
- Weekends as needed
Experience:
- Leadership: 3 years (Preferred)
- Call center management: 3 years (Required)
Work Location: Hybrid remote in Franklin, TN 37067