We are looking for an experienced dispatcher.
This position is fast paced, and multi-tasking skills will come in real handy.
Responsibilities
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Receive emergency and non-emergency calls and record significant information
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Address problems and requests by transmitting information or providing solutions
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Receive and dispatch orders for products or deliveries
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Prioritize calls according to urgency and importance
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Use phone or computer to send crews, vehicles or other field units to appropriate locations
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Monitor the route and status of field units to coordinate and prioritize their schedule
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Provide field units with information about orders, traffic, obstacles and requirements
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Enter data in computer system and maintain logs and records of calls, activities and other information
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Identify and assess customers’ needs to achieve satisfaction
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Build sustainable relationships and trust with customer accounts through open and interactive communication
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Provide accurate, valid and complete information by using the right methods/tools
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Ensure billing is accurate before sending to billing department
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Ensure not to exceed amounts are correct and technicians are aware
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Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
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Keep records of customer interactions, process customer accounts and file documents
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Complete end of job checklists are being completed by technicians
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Follow communication procedures, guidelines and policies
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Take the extra mile to engage customers
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Proven customer support experience or experience as a client service representative
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Strong phone contact handling skills and active listening
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Customer orientation and ability to adapt/respond to different types of characters
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Ability to multi-task, prioritize, and manage time effectively
Looking to advance your career in the service field? Ostlund A Service Company is seeking motivated team members who are ready to join a fast growing company. With such a wide variety of offered services Ostlund hires from all different sides of trades and construction.
Pay: $20 - $25 / hour
Benefits:
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Paid time off
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Health insurance
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Dental insurance
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Vision insurance
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401(k) matching
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Paid training
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Life insurance
Job Type: fulltime
Schedule:
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Monday to Friday
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Day shift
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Overtime
Education: High school degree
Work location: On-site