JOB LOCATION
Aurora, Colorado 80016-5700
City of Aurora, Colorado
It is an exciting time to work for the City of Aurora, we're growing and looking for dedicated and collaborative individuals to join our team of talented and valued employees. Excellent organizations have a set of principles, or core values, that are used to implement their mission and vision. Those values represent the touchstone for the organization, guiding the decisions of the individuals and the organization. At the City of Aurora, we demonstrate our excellence by modeling the CORE 4 Values of: Integrity, Respect, Professionalism, and Customer Service, and we welcome all who share these values to apply.
Why Work for Aurora?
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Make a difference in the lives of real people every day
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Diverse community
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Competitive total compensation package
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Well-Funded General Employees Retirement Plan
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Light rail station minutes away
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On-site fitness center and overall employee well-being programs Internal educational programs to assist with career advancement
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Access to innovation workspaces
PRIMARY DUTIES & RESPONSIBILITIES
The Hiring Range for this position is: $23.03485 - $28.79357/Hourly
The deadline to submit applications is Thursday June 27th, 2024Please note, The City of Aurora will conduct ongoing screenings of applications on a first come, first-serve basis; as soon as we determine to have a qualified pool of applicants, this position may close quickly and without notice.
OVERVIEW OF POSITION / DEPARTMENT
The Recreation Facility Specialist is engaged through challenging assignments, opportunities to grow programs according to the needs and desires of the Citizens of Aurora and the ability to grow valuable, lasting relationships in a dynamic work environment.
Under direction monitors the operations of assigned recreation program areas and facility operations and may take on supervisor duties for the shift. Areas of responsibility include, but are not limited to front desk operations, sports, fitness, facility rentals, aquatics, concession operations, recreation classes, cultural activities, enrichment programs and services, special events, facility operations and rentals, custodial services, and customer and business services, as well as facility management. Hires, trains, evaluates, and supervises variable hour staff; and performs related work as required.
Responsible for overseeing the work of variable hour staff. Assist supervisor with facility and custodial operations, programs, services, and activities of program areas affiliated facilities to maximize service delivery to the community. Performance requires the use of independence, initiative, and discretion.
PRIMARY DUTIES & RESPONSIBILITIES
Management reserves the right to add, modify, change, or rescind the work assignments of this or different positions based on business need.
Leads by example to ensure excellent customer service for all customers at the recreation center and participants in the City of Aurora programs by maintaining high customer service standards for staff and ensuring a high level of accountability to meet those expectations.
Monitors, and supervises, when assigned supervisor for the shift, the operations of assigned recreation program areas and facility operations.
Ensures front desk facility staff are proficient in the city’s current registration software.
Oversees the activities of variable hour staff and volunteers; trains, directs, and monitors staff duties.
Maintain communications and effective working relationships with employees, vendors, contractors, community organizations, and the public. Effective communication with programs and departments utilizing the facilities.
Provide a variety of general information to the public regarding parks and recreation operations and programs; respond to questions and resolve complaints as needed.
Observe necessary precautions to assure general public safety; inspect facilities for safety and maintenance needs when supervisor on duty.
Works collaboratively with other departments.
Coordinates logistics for facility rentals, including, but not limited to, providing tours and information to prospective renters, and implementing details outlined in rental agreements to ensure events are properly executed with optimal satisfaction.
Assists with coordinating proper set up and tear down of rentals.
Manages fee collection, ensures compliance with cash handling procedures, accounting activities, and program registration in assigned areas; reviews records and files to ensure proper accounting and documentation consistent with Recreation policies and procedures.
Maintains records on program activities, attendance, and other pertinent information; prepares a variety of operational and business reports, and associated correspondence.
Works specific duties as business needs dictate including but not limited to janitorial, front desk, fitness, and child watch.
Assists with Recreation special events as needed.
Performs other duties as assigned.
May be required to adjusts scheduled shifts to meet staffing and business needs.
Works a flexible schedule that will include Opening, Closing, Weekend, and Holiday Shifts.
MINIMUM QUALIFICATIONS & WORKING CONDITIONS
An equivalent combination of education, training, and experience that demonstrates required knowledge, skills, and abilities may be considered.
Education:
Experience:
Minimum two years of experience in customer service
Leadership experience preferred
Strong communication skills
Experience working in a recreation facility or similar preferred
Knowledge:
Knowledge of customer service best practices, business English, spelling, and math
General office equipment
Personal computers and related software applications
Basic knowledge of how to successfully manage a business with both revenue and expense expectations
Knowledge of current trends in the Recreation industry
Skills:
Abilities:
The ability to establish and maintain effective working relationships with employees and citizens
The ability to respond to customer inquiries and complaints in a timely manner
The ability to motivate staff, create a positive work environment, and hold staff accountable for achieving measurable goals and developing their skills
Licenses and Certifications Required:
WORKING CONDITIONS
Sedentary to moderate physical work depending upon assignment
May require ability to lift to a maximum of 50 pounds
Some lifting and carrying objects weighting up to 50 pounds
May require regular standing and walking
May require bending, stooping, pausing, pulling and climbing
Hand/eye coordination for operation of computer keyboard
May require foot/eye coordination for operation of motor vehicle
Vision to read reports and other written material
Frequent speech communication and hearing to maintain communication with employees and citizens
Essential Personnel:
Physical Demands:
Medium work that involves moving no more than 50 pounds with or without assistance at a time
Frequent lifting, carrying, walking, and standing
May require frequent pushing, pulling, bending, and stooping
Clear vision to read and interpret reports and other written documents
Speech communication and hearing to maintain communication with employees and citizens
Hand/eye coordination for operation of computer keyboard, carts, and moveable shelving
Work Environment:
Equipment Used:
Operates equipment and vehicles common to Recreation Management functions.
Uses standard office equipment including personal computer and common office software such as email, internet, Word, Excel, and menu driven databases as a part of the Library automated systems
This position may require the incumbent to use personal equipment (e.g. vehicle, cell phone, tools, etc.) in the course of their employment.
This position may require the use of janitorial items (mop, broom, chemical, floor machine, etc.)
For Veterans preference: Please show all of your employment history, including military service and related documentation (DD214) on the application.
The City of Aurora is an equal opportunity employer. We are required by state and federal agencies to keep certain statistical records on applicants. It will not be used in any way to discriminate against you because of your sex, race, age, sexual orientation, creed, national origin, disability or military status, gender identity, unless related to a bona fide occupational qualification as defined by the Colorado Civil Rights Commission and the Equal Opportunity Commission.
Despite the changes in Colorado law, the City of Aurora maintains a drug-free workplace. A positive test of marijuana is grounds for disqualification and ineligibility for employment with the city for one year or termination once hired.
Drug Testing, Thorough Criminal Background Check, and Employment References:
As a condition of employment, all applicants selected for employment with the City of Aurora must undergo a thorough criminal background check and drug screening. Employment references will be conducted on finalists for City of Aurora vacancies.