The Guest Coordinator is passionate about all things guest service related. You will partner cross-functionally to ensure all guests' needs are met before arrival.
This position requires working both independently and in a team environment. You must have an eye for detail, love organization, and feel confident when speaking on the phone. The right candidate will approach their work with an action-first mindset and apply creative problem-solving to find the right home for the right guest. The position will be based out of our Boulder office and will travel 10% or less of the time.
Responsibilities
- Create positive first impressions of our brand, InvitedHome, while building relationships with guests
- Take incoming phone calls, make outbound calls, and respond to emails and inquiries on a daily basis
- Collect and process payments for reservations
- Communicate internally with the reservation and destination teams regarding guest needs
- Be coachable, creative, and excited about our destinations
Qualifications
- Excellent time management and communication skills
- A high degree of organization and attention to detail
- Curious learner, not afraid to fail, ask questions, or try new things
- Adept at learning new systems and technologies
- Excellent interpersonal skills with the ability to be nimble in a fast-paced environment
- Confident and comfortable interacting with individuals on the phone and over email
- Previous experience in sales and/or business development is a plus
- Previous experience in the hospitality industry is a plus
- Bilingual skills preferred but not required
- Associates degree preferred
- Available weekends, NOT a standard workweek
Salary range: $50k-$55k, depending on experience.
Job Type: Full-time
Pay: $55,000.00 - $65,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Weekends as needed
Supplemental pay types:
- Bonus opportunities
- Commission pay
- Quarterly bonus
Experience:
- Hospitality: 1 year (Preferred)
Work Location: In person