Overview:
Responsible for general technical support for students, faculty and staff of the Touro College of Osteopathic Medicine/ Imaging School (1000+ users).
Responsibilities:
Responsible for general technical support, to include, but not limited to as much of the following as possible:
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Administers all smart-podiums, troubleshooting all Audio-Visual issues in lecture halls, labs and classrooms.
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Respond to service tickets.
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Performs installation, configuration, deployment and troubleshooting of desktop/laptop computers and peripherals
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Administers Print Server and printing management software
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Administers E-Mail listserv for faculty, staff and student body
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Troubleshoots network (wired and wireless) related issues.
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Technical support for Medical Simulation Machines.
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Assists students and instructors with Canvas and clicker issues.
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Assist students with Exam issues· Troubleshoot Zoom issues.· Other duties as required
Qualifications:
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Bachelor of Science preferred.
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At least 3 years of IT experience.
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Demonstrated proficiency in communication (written and verbal) required
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Customer service and team orientated required
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A high degree of interpersonal competency: professionalism, diplomacy, judgement and discretion required
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Demonstrated ability to develop positive and cooperative relationships with students, faculty, and colleagues required
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Networking, DNS, DHCP, LDAP, TCP/IP
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Knowledge of Windows Workstations/Servers, Linux Servers (preferred) and Mac OSX.
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Knowledge of Microsoft Office Suite including Word, Excel, PowerPoint, & Outlook
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Basic understanding of Audio-Visual equipment.
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Internet research
Physical Demands
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Extensive time sitting and standing
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Ability to lift 10 lbs.
Job location: 230 W 125th Street
Maximum Salary: USD $50,715.00/Yr. Minimum Salary: USD $40,572.00/Yr.