Resident Experience Specialist -BTR
Qualifications
The Resident Experience Specialist of Build to Rent is responsible for all leasing activities in accordance with company policies and Fair Housing guidelines; resolving resident issues timely; providing prompt and professional service to internal and external customers; handling various office duties including, but not limited to, assisting with event and leasing marketing campaigns, providing assistance as needed regarding housing materials. The resident experience specialist – BTR is a Hybrid/Traveling remote position but will work at multiple sites and run between three and six communities simultaneously.
Essential Job Functions:
- Provides effective customer service to all prospective tenants, current residents, and property staff by utilizing in-depth knowledge of the community/communities and its functions.
- Responsible for ensuring the daily marketing, administrative, and financial operation of the property under the direction of the community manager – build to rent.
- Maintains information concerning construction projects, rehab upgrades, amenities, facilities, services, and activities for the community/communities.
- Inspects all pre-leased homes prior to resident scheduled move in date: coordinate all changes regarding resident move outs.
- Communicate with residents regarding needs and periodically follow up on completed service requests.
- General office administrative duties, including answering phones, emails, written correspondence, and managing incoming mail for the community/communities.
- Assist with leasing job duties, including touring prospective residents and preparation of lease agreements and process the paperwork for the approval of the community manager - BTR, as directed to meet business needs.
- Other duties as assigned.
Minimum Qualifications/Skills:
- High School Diploma/GED
- Ability to travel a minimum of 60%
- Excellent customer service, interpersonal skills, and professional demeanor
- Basic computer knowledge/office equipment skills
- Excellent attention to detail, organizational/multi-tasking skills
- Excellent communication skills
- Ability to thrive in a fast-paced environment
- Ability to work with a diverse group of people and customers
- Demonstrated sales and closing skills
- A valid driver’s license may be required
- Where required by law, must have state leasing license or ability to obtain the required license(s) within the timeframe required by law.
Work Schedule: 8am-5pm, Monday-Friday (will vary based on property needs).
BH/B.HOM is an Equal Employment Opportunity Employer. We foster the diverse voices of our community by advocating for inclusivity, celebrating our differences, and continually evolving our practice to make BH/B.HOM a better place to work and live.
Job Type: Full-time
Pay: $19.00 - $21.00 per hour
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- Weekends as needed
Work Location: In person