AVAILABLE SHIFT(S):
- Full -time (40 hours), 3rd shift 11:00 PM-7:00 AM ( set schedule including weekends)
- Full-time (32 hours), 3rd shift 11:00 PM - 7:00 AM (set schedule including weekends)
*Phase 1 of training will occur in the Delaware, OH office, Monday - Friday 10:00 AM - 6:00 PM and may take approximately 4-6 weeks to complete
QUALIFICATIONS:
- Minimum High School Diploma with additional three (3) years experience/background in mental health/recovery services and/or crisis/Information & Referral hotline experience
- Associate's or Bachelor’s in social work, psychology, human services, criminology, sociology, communications, nursing, or other helping profession preferred
- At least 21 years of age for insurance purposes
- Experience in providing excellent customer service
- Acquire and maintain Individual Crisis Specialist Certification from AAS within 18 months of hire for full-time staff or six (6) months after becoming eligible for the certification for part-time staff
- Acquire and maintain Certification for Community Resource Specialist (CRS) from AIRS when eligible/after the designated years of employment based on the education level within 18 months of hire for full-time staff or six (6) months after becoming eligible for the certification for part-time staff
- Able to utilize various forms of computer technology
- Ability to work independently and work as part of a team
- Critical thinking skills, as well as strong verbal and written communication skills
- Ability to be professional, personable, empathetic, non-judgmental, and work effectively with people from various cultural, economic, and social backgrounds
- Ability to work in a fast-paced environment and remain calm in stressful situations
- Motivated, hardworking, interested in making a difference in our community, and enjoys working in a crisis/helping environment
- Agreement to the conditions required for the potential ability for alternative work arrangements include but are not limited to, a private work environment and high-speed internet access
JOB SUMMARY:
Helpline seeks skilled crisis intervention/information & referral specialists- Hotline Specialists. We are a central resource deeply committed to offering various programs that support the community’s emotional health and wellness. Helpline is the community’s only 24/7 resource, providing both support in moments of crisis and connections to services that help people thrive. Our 24/7 call-in service, 211, provides information during on and off hours to connect consumers with the right resources, like food pantries and shelters. Our 24/7 crisis hotline and texting service are at the core of what we do. We answer 10+ lines and 1,000-2,000 calls/texts monthly. Our skilled team is ready to provide empathetic and non-judgmental support to give people the tools they need to move forward during times of crisis.
WHY WORK FOR HelpLine?
Our Company Culture and Benefits Set Us Apart! Regardless of your role at HelpLine, your work makes a lasting impact on those we serve. When you join our team, you become part of a collaborative community of dedicated professionals whose primary mission is to improve the lives of our consumers. While our work is personally rewarding on many levels, we also recognize the importance of a competitive benefits package.
PAY:
- $18-18.25 an hour, paid bi-weekly
- + 2.00 shift differential for overnight 3rd shift
*The shown pay range shows differences in pay rates based on license differences, years of experience, and shift premiums
- 11 paid holidays a year, one personal day per year, two weeks of vacation time per year for the first two years, up to 4 weeks after six years, 12 days of sick time per year, including one mental health day per quarter
*Pro-rated for employees working less than 40 hours a week
- Occasional opportunities offered to pick up additional shifts with additional pay
ADDITIONAL BENEFITS:
- HelpLine pays the entire premium for Health and Dental Insurance for single coverage covers some of the family premium cost for full-time employees
- Life Insurance
- Long-term disability coverage for employees working 30+ hours a week
- Optional Vision Insurance
- Optional short-term disability & Voluntary Life insurance
- Simple Retirement IRA - including employer contribution; no vesting or employee contribution required for employees earning at least $5,000 in 12 consecutive months
- Employee Assistance Program
- Potential for mileage reimbursement
- Eligibility to apply for the Public Loan Forgiveness Program based on HelpLine’s status as a qualified employer
- HelpLine values diversity and inclusion
- Supportive team environment
- We strive for a healthy work/life balance for all staff, regardless of position
- Opportunities for advancement to Hotline Specialist II and Hotline Specialist III
- We promote education, providing over and above industry-standard training to all hotline volunteers/staff, requiring our managers to be certified, and offering ongoing paid professional training with offered CEUs through Connections
- Supervision for licensed (LSW, LPC) and unlicensed staff
- HelpLine is a trailblazer, committed to assessing community needs and creating programs in response (i.e., first in state to launch 211, founded Connections, etc.)
ABOUT HelpLine:
As the community’s only comprehensive 24/7 resource, we are the go-to for supporting and
empowering change. Our highly trained specialists offer compassionate support to anyone in crisis or in need of information, connecting people with the right community resources and empowering them to thrive. Our prevention programs promote and advocate for emotional health and wellness by addressing suicide and depression, sexual assault, child sexual abuse, and family violence to influence change in our community. These programs are rooted in our relationships with local non-profits and agencies, giving us the connections and knowledge to get community members the support, education, and volunteer opportunities they seek.
Applicants are considered for all positions in accordance with statutes and regulations concerning non-discrimination based on race, ancestry, age, color, religion, sex, national origin, sexual orientation, gender identity, non-disqualifying disability, veteran status, or other protected classification. HelpLine is an equal-opportunity employer and a substance—and tobacco-free workplace. All offers of employment are contingent on a satisfactory criminal background investigation and professional reference check.
HelpLine is a contract provider of the Delaware-Morrow Mental Health and Recovery Services Board and is partially funded by SourcePoint. As a United Way Partner, HelpLine is accredited by the American Association of Suicidology and the National Alliance of Information & Referral Systems, and it is certified by the Ohio Department of Mental Health and Addiction Services. For more information, visit www.HelpLinedelmor.org.
Job Type: Full-time
Pay: $18.00 - $18.25 per hour
Expected hours: 40 per week
Benefits:
- Dental insurance
- Employee assistance program
- Health insurance
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Patient demographics:
- Adolescents
- Adults
- Children
- Older adults
Schedule:
- 8 hour shift
- Every weekend
- Night shift
- Overnight shift
Application Question(s):
- Are you available to work 11p-7a, weekends included?
Are you also available to work 10 AM-6 PM for the 1st phase of training?
Education:
- High school or equivalent (Required)
Experience:
- Crisis intervention: 3 years (Preferred)
Shift availability:
- Overnight Shift (Required)
- Night Shift (Required)
Ability to Commute:
- Delaware, OH 43015 (Required)
Ability to Relocate:
- Delaware, OH 43015: Relocate before starting work (Required)
Work Location: Hybrid remote in Delaware, OH 43015