About Cloudity (Hardis):
Cloudity is a leading technology consulting and integration company and a valued member of the Salesforce partner ecosystem. We specialize in delivering innovative cloud-based solutions to businesses in Europe, leveraging the power of Salesforce to drive growth and success for our clients.
We are seeking a dynamic and experienced Senior Salesforce Business Analyst (full time) to join our extended team (France/Poland/Germany) dedicated to a dedicated Salesforce Center of Excellence (10 FTEs).
Title: Senior Salesforce Business Analyst
Location: Chicago, IL area
Responsibilities:
Salesforce Expertise:
- Serve as the subject matter expert on Salesforce platform capabilities
- Lead the analysis, design, and implementation of Salesforce solutions to meet business requirement
Requirements Gathering:
- Collaborate with business stakeholders to understand and document detailed requirements
- Conduct workshops and interviews to elicit requirements and ensure a deep understanding of business needs
- Align then with Salesforce Core Team and confirm priorities and roadmap with customer’s CRM Manager/CIO
Solution Design:
- Develop and present comprehensive solution design documentation
- Work closely with the development team to ensure that technical solutions align with business requirements
Data Analysis:
- Perform data analysis to identify trends, anomalies, and opportunities for improvement
- Design and implement data models and structures within Salesforce
User Training and Support:
- Provide training to end-users on new or updated Salesforce features
- Act as a point of contact for user support, addressing issues and ensuring a smooth user experience
Project Management:
- Lead and contribute to Salesforce implementation projects, ensuring on-time and on-budget delivery
- Collaborate with cross-functional teams to drive successful project outcomes
Continuous Improvement:
- Stay current with Salesforce releases and updates, evaluating and recommending new features and functionalities
- Proactively identify opportunities for process improvement and optimization
Qualifications:
- Bachelor’s degree in Business, Information Technology, or a related field
- 6 years of experience, including at least 3 years as a Salesforce Business Analyst
- Salesforce certifications such as Certified Administrator, Certified Sales Cloud Consultant or Certified Service Cloud Consultant (minimum 2)
- Strong understanding of Salesforce best practices and design principles
- Proven experience leading successful Salesforce implementations
- Excellent communication and collaboration skills
- Ability to work independently and manage multiple priorities in a dynamic, fast-paced environment
Job Type: Full-time
Pay: From $75,000.00 per year
Benefits:
- Health insurance
- Paid time off
Compensation package:
- Bonus opportunities
- Performance bonus
Experience level:
Schedule:
- 8 hour shift
- Monday to Friday
Application Question(s):
- Have you ever worked in a start-up environment?
- Do you currently have valid Salesforce certifications such as Certified Administrator, Certified Sales Cloud Consultant or Certified Service Cloud Consultant? Please indicate which one(s).
- Are you currently based in the Chicago area (or its close surroundings)?
Education:
Experience:
- Salesforce related: 3 years (Required)
Ability to Commute:
- Chicago, IL 60611 (Required)
Ability to Relocate:
- Chicago, IL 60611: Relocate before starting work (Required)
Work Location: Hybrid remote in Chicago, IL 60611