As a Driver Engagement Representative, you will play a crucial role in engaging new driver applicants, explaining the benefits of driving for our platform, and assisting them in getting started on their driving journey. This position is ideal for individuals who are enthusiastic about customer service, enjoy building relationships over the phone, and are motivated to help drivers succeed.
Responsibilities:
- Contact new driver applicants via phone to welcome them to the platform.
- Educate drivers on the benefits of driving with [Rideshare Company Name], including flexible schedules, earnings potential, and support resources available.
- Assist drivers in completing the onboarding process and ensuring all necessary documentation is submitted.
- Provide personalized guidance to drivers on how to get started and maximize their earnings.
- Build and maintain positive relationships with drivers, addressing any concerns or questions they may have.
- Collaborate with other teams to ensure a seamless onboarding experience for new drivers.
- Maintain accurate records of driver interactions and progress.
Requirements:
- Excellent verbal communication skills and a friendly, engaging phone manner.
- Ability to effectively explain complex information in a clear and concise manner.
- Strong customer service orientation with a focus on building relationships.
- Detail-oriented with strong organizational skills.
- Ability to work independently and as part of a team in a fast-paced environment.
- Proficiency in basic computer skills and familiarity with CRM software is a plus.
- High school diploma or equivalent; some college education preferred.
Benefits:
- Competitive hourly wage with opportunities for performance-based bonuses.
- Comprehensive benefits package including medical, dental, and vision coverage.
- Paid time off and holiday pay.
- Opportunities for career growth and advancement within the company.
How to Apply: If you are passionate about helping others succeed and thrive in a dynamic environment, we encourage you to apply for the Driver Engagement Representative position at our website.
This position offers a competitive salary based on experience. If you are passionate about data analysis and enjoy working in a dynamic environment, we encourage you to apply.
Job Type: Full-time
Pay: From $20.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
Day range:
Experience level:
Shift:
Ability to Commute:
- Scottsdale, AZ 85255 (Required)
Work Location: In person