Role : Network Site Engineer
Location : Jersey City, NJ
Type : FTE
Job Description
- Providing day-to-day support to end users for hardware and software issues.
- Assisting senior management users in day-to-day IT support operations.
- Offering hands-and-feet support for remote teams.
- Coordinating with local service providers for internet, MPLS, and IT asset upkeep.
- Maintaining records and tracking assets on the system for allocation/deallocation and stock.
- Providing audio-video support for meetings.
- Demonstrating excellent understanding of DHCP, DNS, IP Address, Authentication on corporate active directory, wireless and wired office printers.
- Managing all security component compliances on end-user systems.
- Handling Windows security patches on end-user systems using patch management tools.
- Collecting evidence from systems as per audit requirements.
- Managing backups and restoring backup data on an as-needed basis.
- Coordinating with other teams to configure/troubleshoot servers and network devices.
- Collaborating with vendors to address hardware-related issues.
- Implementing incident management, service request management, change management, and problem management processes.
- Proficient in end-user support for Apple products such as MacBook, iPads, and iPhones.
- Ensuring compliance with all security hardening and vulnerability management requirements.
Skill Requirements :
· Excellent communication skills in English
· Knowledge in Cisco IT networking, Poly Devices & Apple products
· Preferred is any of certification CCNA/ITIL/MCP.
· Should have knowledge in ITIL processes.
Experience : 5 to 7 Years
Education : Graduate in any stream
Job Type: Full-time
Pay: From $75,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
Experience:
- LAN/WAN: 4 years (Required)
- DHCP, DNS: 5 years (Required)
- Total: 5 years (Required)
- Apple and Android products Support: 2 years (Required)
Ability to Relocate:
- Jersey City, NJ: Relocate before starting work (Required)
Work Location: In person