We are looking for highly motivated Guest Service Specialists to undertake front desk receptionist and duties specific to our medical spa. You will be the “face” of the spa for all visitors and will be responsible for the first impression we make!
The ideal candidate should have a FUN, FRIENDLY, and easy going personality while also being very perceptive and disciplined. Knowledge of our industry and some services we offer is a must, as well as the willingness to self-study to become proficient in every service we offer. A master multi-tasker with a customer and team-oriented approach is essential!
This position is 1-3 days per week; schedule rotation does include Saturdays. Employment also includes a generous employee discount program as well as a fun work family!
Responsibilities
- Keep front desk tidy and presentable
- Greet, welcome, and assist clients with electronic paperwork
- Answer client questions on all spa products and services
- Able to offer detailed information on all spa services
- Schedule clients for multiple providers
- Answer all incoming calls and complete needs
- Answer emails and respond professionally and timely
- Keep client records organized and up to date via EMR
- Cash out/checkout for retail and service sales
- Maintain spa cleanliness
- Laundry: wash, fold, stock spa linens daily
- Assist other team members as needed
- Care and love of our spa puppy (must like dogs)
Requirements:
- Experience in a spa or salon setting
- Tech and office equipment savvy (e.g. smartphone, computer, printer etc.)
- Proficient in English (oral and written)
- Excellent communication and people skills, especially over phone and email
- Great organizational and multi-tasking abilities
- Problem-solving skills
- Team Player
- Customer service orientation
- High School diploma; additional qualifications will be a plus
- Able to pass a background check
- Available for weekdays and weekends.
- Able to work until 8:30am - 7:00pm on weekdays.
We receive an influx of applicants for this position so please be patient in our response time. Only submissions including a cover letter and resume will be considered!
Job Type: Part-time
Pay: From $20.00 per hour
Expected hours: 8 – 24 per week
Benefits:
Weekly day range:
- Monday to Friday
- Rotating weekends
Work Location: In person