Job Overview:
We are seeking a highly motivated and customer-focused Customer Service Representative to join our team. The ideal candidate will possess excellent communication skills and be proficient in multiple . The primary responsibility of this role is to provide exceptional customer service, resolve customer inquiries, and meet sales targets.
Responsibilities:
- Respond to customer inquiries via phone, email, or chat in a professional and courteous manner.
- Analyze customer concerns and provide accurate solutions or escalate issues to the appropriate team.
- Utilize sales skills to upsell and cross-sell products or services to customers.
- Make outbound calls to customers to resolve issues, provide product information, and generate new sales opportunities.
- Demonstrate a strong understanding of product features and benefits to effectively communicate with customers.
- Collaborate with internal teams to resolve complex customer issues.
- Develop and maintain a comprehensive understanding of our products and services.
- Meet or exceed sales targets while maintaining a high level of customer satisfaction.
Experience:
- Previous customer service experience is essential, with a focus on phone-based communication.
- Proven track record in sales or a related field.
- or multilingual skills are highly desirable, with proficiency in Spanish being a plus.
- Excellent communication and phone etiquette skills are necessary for success in this role.
- Experience with outbound calling and upselling techniques is beneficial.
- Ability to work in a fast-paced environment and adapt to changing priorities.
By joining our team as a Customer Service Representative, you will have the opportunity to develop your skills, work with a dynamic team, and contribute to our mission of providing exceptional customer experiences.
Job Types: Full-time, Part-time
Expected hours: 32 – 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Flexible schedule
- On-the-job training
- Paid time off
Experience level:
Shift:
- 8 hour shift
- Day shift
- Morning shift
Weekly day range:
Work setting:
- Call center
- In-person
- Office
Ability to Commute:
- Loranger, LA 70446 (Required)
Work Location: In person