POSITION SUMMARY
The IT Support Specialist (PTS) resolves incoming user support requests regarding software technologies involved in the FPS PTS program.
RESPONSIBILITIES
- Ensure the company Post Tracking System (PTS) tablets are completely operable at all times.
- Maintain PTS tablets, build, troubleshoot, configure and manage.
- Administer and troubleshoot PTS.
- Troubleshoot network connectivity issues.
- Train users, supervisors and managers on PTS.
- Other duties as assigned.
QUALIFICATIONS
- Bachelor’s degree preferred.
- One year of IT Customer Support experience required.
- Ability to obtain a security clearance.
- Ability to test software and hardware to evaluate ease of use and whether product will aid user in performing work.
- Write and/or revises user training manuals and procedures.
- Train users on software and hardware onsite or in classroom
- Technical support experience:
- Microsoft Windows 2008/2012 Server
- Microsoft Active Directory
- Microsoft Exchange
- Microsoft Office 365
- Microsoft Windows 7 / 10
BENEFITS
Constellis offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflect its commitment to creating a diverse and supportive workplace.
- Medical, Vision & Dental Insurance
- Paid Time-Off Program & Company Paid Holidays
- 401(k) Retirement Plan
- Insurance: Basic Life & Supplemental Life
- Health & Dependent Care Flexible Spending Accounts
- Short-Term & Long-Term Disability
- Personal Development & Learning Opportunities
- On-the-job Training, Skills Development & Certifications
- Employee Referral Program
- Corporate Sponsored Events & Community Outreach
WORKING CONDITIONS
Work is typically based in a busy office environment and subject to frequent interruptions. Business work hours are Monday-Friday from 8:00 am to 5:00 pm, however some extended or weekend hours may be required.
PHYSICAL REQUIREMENTS
May be required to lift and carry awkward items weighing up to 25 lbs. Requires intermittent standing, walking, sitting, squatting, stretching and bending throughout the workday.