At Great American, we value diversity and recognize the benefits gained when people from different cultures, backgrounds and experiences work collaboratively to achieve business results. We are intentionally focused on fostering an inclusive culture and know valuing diversity is an essential leadership quality. Our goal is to create a workplace where all employees feel included, empowered and enabled to perform at their best.
Greets and directs vendors, customers and other visitors and may arrange for escorts. Answers, routes and screens incoming calls.
Set up for meetings
Oversee ordering for office materials and kitchen
Inputs lists, records or other data points into an electronic format.
Photocopying, compiling records, filing, tabulating, posting information and distributing mail. Maintains records, forms, verifies information and resolves moderately complex problems. May assist in the purchase of office supplies and facility security functions (keys, badges, etc.). May answer and/or screen incoming calls.
Prepares standard documents from various sources of written or dictated input which may include page layouts and charts. Enters corrections, revisions and proofreads output for accuracy and completeness.
Scans routine/less complex documents of all types from customers, performing quality control and assuring legibility of all images. Applies automated and/or manual index values at time of scanning. Determines priority of work based on customer service level agreements. Performs routine equipment maintenance. As needed, may prepare documents for scanning. May prepare documents for offsite storage.
Builds organization knowledge and learns to answer organization-wide toll-free and direct phone lines. Verifies and explores caller’s need to “warm” transfer to appropriate department. Intakes caller information to research and later return and forward the caller to the appropriate department or individual employee. Accesses various business-related computer systems to assist in getting callers to the appropriate party. May monitor email boxes for response or forward.
Actively seeks information to understand customer’s circumstances, problems, expectations and needs for the purpose of resolving customer inquiries/issues. Shares and/or conveys routine information to customers, regarding their account(s), maintaining a professional demeanor in all situations.
Maintains, updates and monitors customer account information.
Interacts with customers to provide information in response to routine inquiries (telephone, email, mail, etc.) about products or services.
Resolves routine and non-routine incoming customer requests, referring more complex issues to more experience staff.
Develops product knowledge to confirm and discuss basic information for products and/or product features, along with benefits/consequences of an action/request made by a customer/agent.
Utilizes computerized systems for tracking, documenting questions/responses, information gathering and/or troubleshooting.
May process routine/simple transactions on customers’ accounts. Transaction processing may be specified by authority/guidelines.
Maintains familiarity with policies and procedures, as well as the business and organization. Complies with company and regulatory guidelines.
Performs other duties as assigned.
We offer competitive healthcare, retirement, and paid time off benefits for full-time and part-time benefit eligible employees.