Job Title: Client Service Manager
Lakeview Supported Living Services is seeking a Client Services Manager (CSM) with strong caregiving and problem solving skills to oversee our In-Home Care services. The CSM ensures high-quality service are being provided, supports our caregivers, and manages client care across the Lakeview Network. The responsibilities of the Client Services Manager include but are not limited to:
- Build and maintain strong relationships with all Lakeview clients.
- Provide direct support hours to clients when needed.
- Supervise and train caregivers to uphold high quality standards.
- Use problem solving skills to ensure seamless operations.
- Delegating responsibilities and supervising work of caregiving team.
- Act as the primary contact for internal and external teams.
- Monitor timekeeping, tasks, and shift notes for caregivers.
- Serve as the On-Call Manager during assigned times.
Qualifications:
- Associates or Bachelor's Degree.
- 3+ years of experience in Health Care, Social Services, or Direct Support.
- Successfully pass a Caregiver Background Check.
- Valid driver’s license and reliable, insured personal transportation.
- Smartphone with voice and data plan.
Skills:
- Leadership
- Time management
- Clear communication
- Problem-solving
- Conflict resolution
- Proficiency in email, word processing, and spreadsheets
Characteristics:
- Punctual
- Self-starter
- Flexible and adaptable
- Quick learner
- Positive attitude
- Kind and empathetic
Job Type: Full-time
Pay: $23.00 - $26.00 per hour
Benefits:
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Holidays
- Monday to Friday
- On call
- Weekends as needed
Application Question(s):
- Tell me about your past work experience and how it can connect to being successful in this role?
- What are your top 3 strengths?
- What excites you the most about our open position?
Experience:
- Management: 1 year (Required)
- Caregiving: 3 years (Required)
Work Location: Multiple locations