Start Date: Sunday June 16th, 2024
Provides basic customer support related to Charter services, including handling billing inquiries and payments. Employees in this role are responsible for establishing and maintaining professional and positive relationships with customers on behalf of Charter and ensuring issues are addressed consistently with company policies and practices. Works under general supervision.
Actively and consistently support all efforts to simplify and enhance the customer experience.
Process customer orders in a courteous, efficient, and timely manner.
Effectively present and discuss Charter products and services.
Convey an image of quality, integrity, and superior understanding regarding services.
Manage customer interactions professionally and efficiently.
Effectively address customer questions, complaints, and concerns within the scope of responsibility.
Remain current and knowledgeable on every aspect of supported product.
Facilitate customer issue escalations to local management/support as required. Determine necessity for field visits.
Accurately document customer account records based on actions taken.
Fulfill work schedules as required.
Participate in quality coaching sessions to ensure efficient and effective interactions with customers.
Keep supervisor informed of any work-related concerns.
Perform other duties as assigned.
Required Skills/Abilities and Knowledge
- Ability to read, write, speak, and understand English
Required Education
- High school diploma or equivalent
Required Related Work Experience and Number of Years
- Experience working in cable operations and/or telecommunications call center
WORKING CONDITIONS
PHYSICAL AND MENTAL REQUIREMENTS
- Mental Requirements
- Ability to handle multiple tasks
- Proven organization and time management skills
- Proven interpersonal skills
- Ability to effectively train and offer guidance to other representatives
- Proficiency with PCs, Microsoft Office Suite, and general intranet navigation
Charter Communications is an Equal Opportunity Employer - Minority/Female/Veteran/Disability
Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
This job posting will remain open until 2024-05-23 11:00 PM (UTC) and will be extended if necessary.
The pay for this position has a salary range of $20.00 to $27.80. The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience and location. Also, certain positions are eligible for additional forms of compensation such as bonuses.
Job Type: Full-time
Pay: $20.00 - $27.80 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Opportunities for advancement
- Paid time off
- Parental leave
- Tuition reimbursement
- Vision insurance
Work Location: In person