Responsibilities:
- Welcome patients warmly upon arrival, facilitate the check-in and check-out process and provide direction or assistance as needed
- Assist with registration process and enter all information into the Electronic Medical Record (EMR) system with attention to detail
- Answer professionally to incoming calls, providing courteous assistance and accurate information to callers
- Schedule patient appointments effectively to ensure smooth service operations
- Verify patient insurance coverage and eligibility, accurately documenting insurance information in the EMR system and communicating any relevant details to patients
- Assess and collect payment based on Health Center’s policy and procedure
- Maintain confidentiality and compliance with privacy regulations
- Perform other unit-specific duties as assigned
Minimum Qualifications:
- High school diploma or equivalent; Associate degree preferred
- Previous experience in dental office, healthcare setting or customer service role preferred
- Strong computer skills required, with proficiency in electronic medical record systems considered a plus
- Excellent communication and interpersonal skills
- Strong attention to detail and ability to multitask effectively
- Knowledge of medical terminology, dental coverage and insurance procedures is a plus
- Bilingual in English/Chinese highly preferred
Compensation and Benefits:
- Salary: $40,000.00 - 46,000.00 per year
- Employer-paid dental, vision, disability and life insurance
- 403(b) retirement savings plan
- Flexible spending accounts for transit, parking, health and dependent care
- Paid time off (28 days for the first year of employment)
- Employee Assistance Program
- Tuition reimbursement for eligible employees, and
- The Health Center is qualified for Public Service Loan Forgiveness (PSLF) program
Job Type: Full-time
Pay: $40,000.00 - $46,000.00 per year
Benefits:
- 401(k)
- 403(b)
- Bereavement leave
- Dental insurance
- Disability insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Life insurance
- Opportunities for advancement
- Paid time off
- Referral program
- Vision insurance
Healthcare setting:
Medical specialties:
Schedule:
Work Location: In person