Aqua-Tots is currently looking for an Assistant General Manager! We believe swimming creates opportunities for our families one child, one lesson, one neighborhood a time. The right person will be welcoming, enthusiastic, and friendly, driven to make things happen even when things are tough, humble in his/her interactions with the team and creative and organized to be successful. If this sounds like you, we’d love to meet you!
Job Objective:
In collaboration with the Regional Coordinator and Operations Team, the assistant General Manager will lead and manage all aspects of the local swim school operation to provide world-class customer service, a cutting edge, clean facility, and outstanding swim lessons that adhere to the Aqua-Tots standard of excellence.
Key Responsibilities:
· Ensure families feel welcome and not overwhelmed, understand the process, and reassure that they are making the best choice for the safety their child
· Build trust and sense of community/family, help parents understand importance of lessons and the process we use, and connect them to our belief that swimming creates opportunities.
· In partnership with the Assistant Manager and Aquatics Coordinator, create a capable team of Water Safety Instructors (WSI) that embody our core values and provide an exceptional experience to students and parents.
· Create a capable team of Customer Service/Sales staff that embody our core values and provide an exceptional experience to students and parents.
· Collaborate with entire staff team to ensure school is show ready before, during, and after all operating hours.
· Be a good steward by ensuring school is financially healthy and able to allocate resources to serve community and make a profit.
· Have a plan in event of different emergencies, ensure that plans are followed through staff training, and that all emergencies and incidents are documented appropriately
· Collaborate with Regional Coordinator and HQ to maintain an efficient & organized point of sale system to allow ease of use by Customer Service/Sales Staff & Aquatics Coordinator.
· Creating, communicating, and delivering our products & services to customers, partners, and the community.
· Partner together to create a capable team of WSI that embody our core values and provide an exceptional experience to students and parents.
Preferred Experience:
· Leadership & Management
· Sales and/or Sales Team Leadership
· Hiring and Training of Staff
· Customer Service Leadership
· CPR certified (we train if needed)
Highlights:
· Opportunity for growth and advancement within the company
· Opportunity for travel for personal and professional development
· Opportunity for bonuses
· Opportunity for education and enrichment reimbursement
· Access to leadership, peers, and company headquarters for resources and training
When you work at Aqua-Tots, we make a promise, one that with your help we will keep. We promise to surround you with people who are friendly, driven, humble, and willing, and by people who share our belief that we create opportunities one child, one lesson, one neighborhood at a time. We promise to surround you with people who understand and embrace what they are accountable for, and how they are measured, and people who actively share their thoughts and want to be heard, and who always have an attitude of growth and want to be developed, and are free of drama because they have balance. This company we have dreamed of, and with your help we will continue to build and protect.
Job Type: Full-time
Pay: $30,000.00 - $40,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Professional development assistance
- Vision insurance
Supplemental Pay:
Work Location: Multiple Locations
Job Type: Full-time
Pay: $30,000.00 - $40,000.00 per year
Benefits:
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Paid training
- Vision insurance
Experience level:
Shift:
- Day shift
- Evening shift
- Morning shift
Weekly day range:
- Monday to Friday
- Rotating weekends
- Weekends as needed
License/Certification:
- Driver's License (Required)
Ability to Commute:
- San Antonio, TX 78259 (Preferred)
Ability to Relocate:
- San Antonio, TX 78259: Relocate before starting work (Required)
Work Location: In person