Summary
Maintain the physical aspects of assigned portfolio and ensure properties meet the Company’s standards for cleanliness, appearance, safety, and overall functionality.
Essential Duties and Responsibilities include the following but are not limited to:
- Diagnose problems and perform all necessary repairs in the areas of HVAC, electrical, plumbing, carpentry, dry walling, exterior structural, and appliances.
- Assist Maintenance Supervisor with vendor selection and vendor relations, to ensure quality performance. Identify and make recommendations for proposals of third-party relationships regarding the quality and cost-effective upkeep of the property.
- Timely completion of maintenance requests within 48 hours from residents and follow up with service calls, maintaining appropriate maintenance documentation.
- Schedule, prioritize, and/or complete service requests for maintenance as required.
- Move-out walk through coordination and inspection, including accessing damages to units, taking pictures, and emailing to Assistant General Manager and General Manager.
- Responsible for troubleshooting and repair of main property systems or structures.
- Provide quality control of work orders performed by service technicians and sub-contractors through in-person follow-up inspection.
- Report any items of concern to the General Manager or Maintenance Supervisor, including damage that has occurred or may occur, renovation/upgrade opportunities, vendor performance issues, etc.
- Schedule, monitor, and perform preventative maintenance and apartment turns.
- Complete the “make ready” process to prepare vacant apartment homes for leasing and new move-ins.
- Assist in maintaining the grounds, common areas, and amenities by picking up trash and debris, pressure-washing breezeways and pool areas, performing general cleaning, and painting curbs and signage, as needed.
- Maintain the upkeep of common areas and amenities adhering to safety, health, and clean environment compliance.
- Follow up on repairs to verify completion and compliance with OSHA, property insurance companies, government agencies and company safety policies and risk management procedures.
- Maintain accurate property maintenance files and records ensuring documentation is kept complete and up to date, complete required reports, and ensure all health and safety procedures and requirements are satisfied.
- Provide emergency or unscheduled repairs and develop a plan for emergency or disaster issues and response.
- Maintain current knowledge of mechanical operations and improvements for best practices.
- Always follow all safety standards, without exception.
- Regularly exceed the Reputation.com national average for customer service response and be sure to respond to all survey inquiries within 24 hours.
- Maintain a neat workspace and maintenance storage area while ensuring unit keys are organized and accounted for accordingly.
- Utilize company software and systems while adhering to company SOP's. Operating systems to be acclimated to include, but are not limited to, Outlook, Yardi, Sightplan, Concur, Grace Hill Trainings, Incident Reports, and other company tools/systems.
- Other duties, as assigned by Maintenance Supervisor.
Competencies
- Professional and courteous manner with residents, visitors, contractors, and fellow employees.
- Ability to follow oral and written instructions and be able to maintain effective and cooperative working relationships.
- Attention to detail with strong organization skills.
- Ability to juggle multiple tasks and identify priorities.
- Intuitive problem solver who is customer responsive and able to work independently.
- Proactive approach in addressing maintenance needs across several properties.
- Team player attitude with the ability to be a contributor and take direction.
- Multi-tasker who can efficiently handle a changing environment and various situations simultaneously.
- Reliable, dependable, and able to work independently.
- Delivers results and has a strong sense of initiative and identifying best practices.
- Commitment to best practices and policies.
Skills & Experience
- 5+ years of maintenance experience, preferred.
- High school diploma or equivalent, preferred.
- Industry certifications or licenses, preferred.
- Maintenance Technician certificate, building maintenance technology, or additional training in a related field, a plus.
- Familiar with all OSHA and related agency guidelines to ensure 100% compliance with all regulations.
- Working knowledge of safety procedures and compliance.
- Experience with third party property vendors, purchasing, and budget tracking.
- Knowledge of building techniques, mechanical operations, groundskeeping, facility operations, carpentry, electrical, plumbing, and HVAC.
- Proven communication and follow-up skills, both with residents and other team members.
Physical Requirements and Working Conditions
- Works around moving mechanical parts and in outside conditions that include inclement weather, heat, and humidity. Noise levels may be loud at times.
- Must be able to move heavy equipment and machinery and use abdominal and lower back muscles to provide support over time without fatigue.
- Constant movement and use of limbs.
- Good manual dexterity, coordination, and stamina.
Other Requirements
- Driving is required.
- Must have reliable transportation, valid driver’s license, clean driving record, and evidence of auto insurance, in addition to remaining insurable under company’s liability insurance policy.
- Flexibility to travel to multiple locations within the local portfolio.
- Scheduling flexibility is required as shifts may require varied and/or weekend hours.
Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.
EQUAL OPPORTUNITY EMPLOYER
Westhome is an equal opportunity employer to all, regardless of age, ancestry, color, disability, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding, and related medical conditions), and sexual orientation.
Job Type: Full-time
Pay: $27.00 - $28.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Referral program
- Vision insurance
Experience level:
Schedule:
- 8 hour shift
- Weekends as needed
Work setting:
Experience:
- Property maintenance: 5 years (Preferred)
Ability to Commute:
- Los Angeles, CA (Required)
Work Location: In person