UNIVERSAL BANKER – BYRON BANK
Byron Bank is looking for an experienced banker who is a positive, friendly team player. He or she must possess a willingness to go above and beyond to provide outstanding customer service. Our full time Universal Banking role helps customers with new and existing deposit account needs as well as their teller transactions. Actively listening to the customer to meet and exceed their expectations by completing transactions, cross selling products and services and referring to other departments to build loyal customer relationships are a must.
Job Summary
A Universal Banker with Byron Bank can help our customers with their new or existing account needs or their teller transaction. They process customer transactions, open accounts, and perform maintenance efficiently and accurately in person and by phone. They actively listen to customers and meet their needs by completing the transaction or referring them to another department. Provide outstanding customer service in person and over the phone handling customer visits from beginning to end.
Job Focus
- Open, close, and maintain new and existing checking, saving, certificate of deposit, individual retirement, health saving, and business accounts.
- Use active listening to cross sell products that best suit the customer’s needs.
- Answer customer service calls regarding account questions, password resets and online banking questions, debit card questions, etc.
- Open, close, maintain and help customers access safe deposit boxes.
- Process a variety of customer transactions including:
- Processing checking and savings deposits, verifying contents being deposited for correct titling and having proper endorsements.
- Processing checking and savings withdrawals, verifying withdrawals for proper titling and endorsements, obtaining, and documenting current identification, and verifying balances.
- Processing loan, credit card, and real estate tax payments.
- Completing transfers between accounts.
- Issuing cashier checks, money orders, gift cards, and license stickers.
- Process and log mail, night drop, and courier bags.
- Watch for and identify counterfeit currency and fraudulent checks.
- Complete password resets, debit card increases, and travel notices.
- Scan transactions and proof work for Retail and Loan departments.
- Read, understand, and follow Bank Secrecy Act (BSA) policy to include currency transaction reporting, monetary log reporting, and customer information program.
- Listen for opportunities to add additional products or services during transaction processing and refer to the corresponding department.
- Complete required training assigned by Compliance, Human Resources, or BSA departments.
- Other related duties as assigned.
Responsibilities and Objectives
- Communicate through and answer phone and email messages before leaving for the day.
- Engage in conversations to address current and future needs of our customers.
- Follow bank policies and procedures.
- Balance teller window daily at the end of each business day.
- Build and sustain effective working relationships with co-workers.
- Communicate with Manager, identifying challenges and helping eliminate obstacles.
- Proactively engage in bank and community events.
Expected Outcomes
- Account opening and maintenance errors less than 5%.
- Balancing 100% of days scheduled to work.
- Process equal share of teller transactions, phone calls, and account activities.
- Over and short balance at zero.
- Refer products and services. Goal to be established by Branch Manager.
Required Competencies
- Face to face interactions
- Effective communicator
- Accountability mindset
- Strong work ethic
- Highly responsive
- Strong relationship builder
Required Knowledge, Skills, and Abilities
- High school diploma or the equivalent.
- 2 - 4 years’ banking experience.
- Occasionally lift and move forty pounds.
- Ability to stand for up to 9 hours.
- Intermittent sitting and standing up to 8 hours.
- Familiarity with computers, including Microsoft Office products.
- Consistent use of a computer for up to 8 hours.
- Consistent use of telephone for up to 8 hours.
- Ability to work Saturdays (half-days)
Job Type: Full-time
Pay: $17.00 - $20.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) 3% Match
- Dental insurance
- Health insurance
- Health savings account
- Life insurance
- Paid sick time
- Paid time off
- Vision insurance
Experience level:
Schedule:
- 8 hour shift
- Monday to Friday
- Weekends as needed
Experience:
- Cash Handling: 3 years (Required)
- Customer Service: 3 years (Required)
- Banking: 3 years (Required)
Work Location: In person