POSITION SUMMARY
The Service Technician will meet with customers for pre-scheduled appointments to maintain and/or upgrade systems, follow up on warranty issues, and recommend additional needed solutions to the customer.
ESSENTIAL JOB FUNCTIONS
· Service and Sales
o Examines work done by our company and determines if there is a potential problem to be remedied.
o Answer emergency calls after hours and address customer concerns. (Similar to being on call).
o Recommends additional products and services to enhance or improve the original installation or remedy a new issue that has arisen in the customer’s home.
o Follows through with customers until all issues are resolved.
o Timely completes all paperwork/data entry and follow-up communication required for the appointment.
o Meets or exceeds their projected monthly Average Dollar Per Stop.
· Quality Assurance
o When installing a product for a customer, follows all job specifications, quality standards, and safety guidelines.
o Reports any product or installations issues to the Service Manager.
· Training & Development
o Attends the weekly service meeting and other required meetings.
o Participates in ride-alongs from the Service Manager and peers.
o Practices the appointment process and follows it every time.
· Purpose. Mission, and Values
o Lives out the company’s purpose, mission, and values.
o Provides customers with a remarkable experience.
POSITION REQUIREMENTS
· Knowledge of construction or related trades preferred.
· Knowledge of sales principles and practices preferred.
· Skill in operating equipment and power tools.
· Skill in operating a personal computer and programs.
· Ability to detect/recognize information in written materials or on a computer/tablet/phone screen up to 75% of the time
· Ability to understand, speak, read, and write in English.
· Ability to lift or move up to 100 lb.
· Ability to move about and move to/from and work from the floor level or in crawl spaces.
· A valid driver’s license, a safe driving record, and the ability to drive for the company.
Must be open to being on call for Emergency after hour calls.
Job Type: Full-time
Pay: $16.00 - $18.00 per hour
Expected hours: 40 – 45 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
License/Certification:
- Driver's License (Required)
Work Location: On the road