Bitty Bao is search
g for an Operations Manager f
our bilingual children’s book p
lishing company. The Ope
tions Manager (“OM”) will work closely with our co-founders and Editor. They will be passionate about elevating multicultural voices and stories and will want to be a part of our growth and journey. The OM will be responsible for coordinating, scheduling, and tracking the shipping, delivery, and logistical organization of products as they enter and exit the warehouse. They will oversee and fulfill all direct-to-customer orders in a timely manner and provide any necessary supporting tasks. The ideal candidate will be reliable and have strong communication and organizational skills.
*Key responsibilities include:*
*Inventory*
· Manage warehouse needs (located in Inglewood, CA)
· Schedule and receive inventory deliveries and outgoing product pick-ups
· Manage and fulfill business-to-consumer orders 3 days a week
· Manage and fulfill business-to-business orders, as needed
· Communicate with production of inventory updates and schedule delivery accordingly
· Support inventory management:
o Keep inventory organized, labeled, and accurately tracked
o Weekly updates of current inventory (books, toys)
o Packing materials and Orders needed
o Review PO of packing materials
· Manage and organize all marketing materials, keeping warehouse clean and organized, consolidating inventory and removing additional pallets where possible
· Train new team members, as necessary
· Serve as the lead for the fulfillment team as we grow
*Sales*
· Prepare and package inventory and marketing materials accordingly for events
· Attend/work trade shows and special conferences, if required
· Attend and support events and in-person pop-ups as needed, includes weekends and holidays; travel may be needed
· Support customer service via email, as needed (ex: obtaining address confirmation for shipping labels that come back invalid)
· Support founders with miscellaneous requests
*Communication*
· Attend meetings, such as but not limited to, weekly team meetings, and other meetings requiring publishing, production and distribution
*Qualifications:*
· Ability to multi-task, be thorough, detail-oriented, and organized
· Proficiency in MS Office (Word, Excel, PowerPoint, Outlook), Mac
· Excellent time management skills
· Strong written/verbal communication skills
· High level of execution and strong attention to detail and organization
· Provide own transportation
*About Us*
Bitty Bao is one of the fastest growing children’s publishing companies in the United States. Bitty Bao was created by two mothers, Lacey and Lulu, who started with a dream to create books that celebrate inclusivity and provide the necessary tools to encourage them to learn a second language. Bitty Bao continues to challenge traditional publishing by understanding the value in connections that we have within our community. Our mission is to celebrate diversity and bilingual literacy with books, toys, products, and learning materials and resources. Aside from tremendous neural benefits, a world with many languages allows children to build understanding and empathy towards others.
Job Type: Part-time
Pay: $17.00 - $23.00 per hour
Expected hours: 15 – 40 per week
Work Location: In person