Are you looking for an opportunity to advance your career while working with an extraordinary team?
At Merakey Total Health, we aim to be the first choice in health care for the communities we serve.
About Merakey Total Health
We are seeking a Patient Services Representative to join our team in Philadelphia, PA 19119!
As a Patient Services Representative at Merakey Total Health, you will be part of a dynamic health care team whose primary function is ensuring all patients are fully registered, all patients are well versed when it comes to using the Patient Portal, and supporting the MTH staff in ensuring all patients are treated as a VIP. You will be expected to show compassion and patience toward a population that has suffered from health disparities. Advocacy for our patients will become second nature for all.
The Patient Services Representative:
- Registers new patients and updates registration for established patients using an automated practice management software system.
- Guides patients through their experience at the health center, ensuring they can use digital check in; access their patient portal; schedule appointments and make payments online when needed; and access telehealth services.
- Manages Kiosks for patient check in and assessments to ensure functioning properly and are accessible.
- Assists patients with registration, including verifying eligibility and changing patient's primary care provider with insurance companies.
- Collect payments, post payments and secure payments until deposited.
- Receives and inputs insurance documentation for patients.
- Managing communication between patients, their family members, and the medical team throughout treatment, including assisting patients and providers with telehealth appointments.
- Performs enrollment counseling for all sliding fee patients to assist with finding and applying for health insurance.
- Performs and assesses patient eligibility for schedule of discount program and documents verification in the health record and automated practice management software system.
- Follows center's policies and procedures.
- Ensure calls are transferred to On Call Provider.
- Monitors length of time in waiting room and stays connected with patients, organizes reception and other public areas, and provides miscellaneous forms and requested items to patients.
- Operates specialized office equipment.
- Participates in continuous quality improvement activities.
- Attend regular staff meetings, training courses, and other meetings, as requested.
- Other duties as assigned
Earn $18-$22 / hour.
BENEFITS
Merakey Total Health offers Medical, Dental and Vision insurance plans as well as competitive compensation plans.
ABOUT MERAKEY TOTAL HEALTH
Merakey Total Health is a new, non-profit community health center, focused on providing whole person care. We believe all people deserve access to high-quality, comprehensive care, and that collaboration is the best way to serve our communities. Merakey Total Health provides comprehensive primary care, preventative care, behavioral health support, and wellness services. At Merakey Total Health, we care about each other and are committed to providing the very best care to those we serve.
Merakey Total Health strictly follows a zero-tolerance policy for abuse.
Requirements:
The ideal candidate will possess the following qualifications:
- CPR/BLS certification will be required for this position. If an applicant does not currently have certification, must be willing to get certified at hire.
- Able to past exam for certified enrollment counselor within 3 months of hire.
- Experience working in a medical office setting required.
- Experience working with populations with behavioral health and/or intellectual/developmental disabilities preferred.
- Must be willing and able to work flexible hours.
- Must be proficient with technology and comfortable working with EHR (Electronic Health Record) systems.
- Demonstrate proficiency in reading and writing.
- Ability to work independently and part of a team.
- Ability to work in a challenging environment.
- Significant portions of daily assignments may involve application of manual skills requiring eye-and-hand coordination in combination with finger dexterity