We are looking for a friendly and detail-oriented Customer Experience Specialist (CES) to join our dedicated team. The ideal candidate will have a passion for helping customers, a keen eye for detail, and the ability to handle financial transactions efficiently and accurately. As a CES, you will be the face of our bank, responsible for delivering top-notch service and building lasting relationships with our customers.
This position will involve working in any of our four bank locations (Grand Rapids, Hill City, Deer River and Cohasset) as needed.
Key Responsibilities:
- Greet and assist customers in a courteous and professional manner.
- Process deposits, withdrawals, and other banking transactions accurately and efficiently.
- Handle cash and maintain a balanced cash drawer.
- Answer customer inquiries and provide information about bank products and services.
- Identify and suggest banking solutions that meet customer needs.
- Ensure compliance with all banking policies, procedures, and regulations.
- Collaborate with team members to achieve branch goals and deliver excellent customer service.
- Other duties as assigned.
Qualifications:
- High school diploma or equivalent; additional education or training in banking or finance is a plus.
- Strong customer service skills with a friendly and positive attitude.
- Excellent communication and interpersonal skills.
- Attention to detail and high level of accuracy in handling transactions.
- Basic computer skills and familiarity with banking software.
- Ability to work effectively in a fast-paced environment.
- Prior experience as a bank teller or in a cash-handling role.
If you are a motivated individual with a passion for customer service and a desire to grow your career in banking, we would love to hear from you!
Join us at Woodland Bank and be a part of a team that values integrity, teamwork, and excellence. We look forward to welcoming you!
Job Type: Full-time
Pay: From $16.50 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Health insurance
- Paid time off
Experience level:
Schedule:
- Monday to Friday
- Weekends as needed
Experience:
- Banking: 1 year (Required)
Work Location: In person