Fairfield Inn Philadelphia Broomall Newtown Square is currently seeking a detailed, highly motivated individual with open availability to support the needs of the front desk department.
Potential Career Path
Front Desk Manager - Director of Operations - General Manager
Essential Job Functions
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To assist guests efficiently, courteously, and professionally in all Front Desk standards of service and hospitality
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Promptly and effectively deal with guest complaints and requests
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Check guests in and out efficiently and in a friendly manner
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Post guest charges and compute guest bill and collect payment
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Handle guest mail/packages by making sure it is communicated to guest they receive their items
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Be very knowledgeable of Marriott Rewards program and promotions
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Develop a thorough knowledge of hotel staff, room locations, room rates, surrounding area
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Block rooms and handle special requests
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Monitor room availability
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Handle safe deposits by guests per established procedures
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Keep lobby and desk area clean and presentable
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Have a thorough knowledge of emergency and security procedures
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Offer and properly handle requests for wake up calls
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Know how to clean guest rooms to standards
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Open and close shift and making cash drops
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Ensure all credit cards and cash are balanced throughout each shift
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Communicate with incoming staff and management by logging pertinent information
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Keep maintenance informed of all maintenance needs
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Must wear proper uniform at all times
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Be able to move luggage or packages weighing up to 40 pounds
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Employee must have reliable transportation and able to work weekends and holidays
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Preform other duties requested per management
Position Requirements
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Previous hotel experience is preferred
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Previous customer service experience required
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Proficient in use of Microsoft Office
Work Environment and Context
- Work schedule varies and includes working on holidays, weekends.
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Required to stand for extended periods, lift up to 10 pounds, type