Automotive Business Development Center Office Manager
The Automaster is a well-respected, award winning, family owned automotive dealership group that has been servicing the North Country for over 50 years. Our vision is to create a sustainable legacy that redefines luxury within our industry and inspires passion and confidence among our customers while remaining committed to our core values.
The Automaster is looking for a Business Development Center Office Manager to join our Service family. The BDC Manager will oversee the BDC representatives for each of our service departments.
Duties and Responsibilities:
- Oversee the BDC representatives
- Manage each of the service department schedules and appointment systems
- Receiving and promptly responding to inbound calls and online inquiries
- Identifying client needs and scheduling appointments, facilitating requests for visit
- Utilize various systems to answer customer questions on services performed
- Handle customer concerns with integrity and compassion
- Maintain a professional appearance and work space
- Complete follow-up calls
Minimum Qualifications:
- Previous management experience required
- Customer service background preferred
- Excellent oral, written and interpersonal communication skills
- Computer proficiency and basic typing skills
- Positive attitude with an upbeat, outgoing personality
- Exceptional organizational skills
- Attention to details
Benefits:
- Medical, Dental and Vision plans
- Paid Time Off
- 401k Matching
- Supplemental benefit plans
- Short-term and Long-Term Disability, and Life Insurance paid by the company
Automotive knowledge preferred, but not required. We will train the right candidate. The Automaster is an Equal Opportunity Employer.
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Shift:
Weekly day range:
Work setting:
Work Location: In person