Our client, Samsung SDS is looking for below 2 positions. Please email your resume to gracep@in2uhr.com.
1) Job Title: Logistics Associate
Duties and Responsibilities
· Maintain above 99% on time IOD collection (within one business day from delivery)
· Maintain above 95% on time POD collection (within ten business days from delivery)
· Download daily snapshots from TMS for analysis and action
· Manually confirm deliveries [IOD] to TMS
· Manually Upload PODs to TMS
· Maintain daily communications with carriers to ensure on time deliveries
· Identify trends and issues that can adversely effect on time IOD/POD collections
· In depth understanding of our process for carrier education purposes
· In depth understanding of logistics industry’s standards and best practices
· Advise Team Leader of all current issues and exceptions
Skills and Specifications
· Supply Chain Planner/Specialist or Logistics Industry prior work history is preferred
· Competent with Microsoft Office Suite, particularly Excel (vlookups and pivot tables)
· Clear and concise communication skills
· Prioritization, able to shift focus to urgent issues while not falling behind on other duties
· A good attitude and ability to work in a team setting
· Able to learn new systems quickly and adapt to abrupt changes
· Well organized and good follow up skills
· Able to sense urgency and know when to escalate for assistance
· Can create and maintain professional relationships with customers and carriers
Education and Qualifications
· Bachelor’s Degree
· Relevant/Related Work Experience can be substituted for Bachelor’s Degree
2) Job Title: Claim Operator
Job Function/Description:
- Review new submissions to ensure all required documentation and claim details are included
- File and manage shortage claims based on shortage investigation report, theft notification, and/or warehouse incident report
- Investigate and process damage claim submissions based on return authorizations and QA reports
- Communicate with the logistics service provider to ensure a timely and accurate resolution
- Thoroughly review all claim declinations and communicate the final resolution to customers, if valid
- Dispute invalid claim resolutions to overturn declination and negotiate claim payment
- Analyze data to determine claim’s validity; evaluate independent reports, including video, written incident reports, valuation estimated, etc
- Compile comprehensive claim analyses for monthly reporting to clients
- Work within company guidelines to analyze contractual agreements of the customer, shipper, consignee or carrier and then assess the physical damage reports and the cargo claims findings
- Notify involved parties of claim filings and/or rejected claims and clearly communicate with the claimant the best course of action to mitigate loss
- Email updates on progress or conflicts regarding the accident to all internal parties involved
- Escalate high-value declinations with management to discuss possible recourse
- Negotiate timely settlements and communicate detailed findings to the claimant
Qualifications:
- Required proficiency in Microsoft Excel, including but not limited to, basic reporting functions and formatting, VLOOKUP, IF, and pivot tables
- 1+ years of claims processing experience preferred
- Excellent verbal and written communication skills
- Strong critical thinking and creative problem solving skills
- Flexibility to work in a fast-paced, team-oriented environment
- Superior attention to detail, organization, cross-group collaboration, and project management skills
Job Types: Full-time, Contract
Pay: $20.00 - $25.00 per hour
Expected hours: 40 per week
Benefits:
- Dental insurance
- Health insurance
- Life insurance
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- Overtime
- Weekends as needed
Shift availability:
Ability to Commute:
- Plano, TX 75075 (Required)
Ability to Relocate:
- Plano, TX 75075: Relocate before starting work (Required)
Work Location: In person