Schedule and confirm patient appointments.
Compile and record medical charts, reports, and correspondence.
Answer telephones, and direct calls to appropriate staff.
Receive and route messages and documents to appropriate staff.
Greet visitors, ascertain purpose of visit, and direct them to appropriate staff.
Instruct patients to complete documents, case histories, and forms such as intake and insurance forms.
Operate office equipment such as voice mail messaging systems, and use word processing, spreadsheet, and other software applications to prepare insurance demographic sheets, daily schedules, reports, therapist productivity, unit statistics, letters, and medical records.
Transmit correspondence and medical records by mail, e-mail, or fax.
Perform various clerical and administrative functions, such as ordering, receiving and maintaining an inventory of supplies.
Maintain pleasant and positive disposition during every face to face and telephone patient interaction.
Able to maintain order of a large number of medical records and confidential documents appropriately.
Manages difficult customers and implements service recovery techniques to ensure positive patient relations.
Perform financial functions with accuracy (i.e. charge entry) to ensure optimal payment for services.
Assists in patient care and related activities as instructed by the physical therapist, physical therapist assistant, occupational therapist, certified occupational therapist assistant or speech language pathologist.
Clean and organize work area and disinfect equipment after treatment
Change linens, such as bed sheets and pillow cases.
Arrange treatment supplies to keep them in order.