To qualify for this position, your resume must state sufficient experience and/or education, to perform the duties of the specific position for which you are applying.
At the GS-12 level Qualified candidates must possess:
1 year of specialized experience equivalent to at least the GS-11 level or equivalent experience.
Specialized experience is experience which is directly related to the line of work of the position to be filled and which has equipped the applicant with the knowledge, skills, and abilities to successfully perform the duties of the position, for example: (1) configuring, managing, monitoring, troubleshooting, and mitigating hybrid (cloud, mobile, on premises) systems; (2) ensuing compliance and security for information systems using modern cybersecurity frameworks (zero trust) and tools (cloud); (3) providing professional and attentive help desk support to users and collaboration in team environments with peers; (4) troubleshooting and mitigating complex disruptive events for on premise, cloud, and mobility enabled networks; (5) expressing information to individuals or groups clearly and effectively considering the audience and nature of the information (for example, technical, sensitive, controversial).
At the GS-13 level Qualified candidates must possess:
1 year of specialized experience equivalent to at least the GS-12 level or equivalent experience.
Specialized experience is experience which is directly related to the line of work of the position to be filled and which has equipped the applicant with the knowledge, skills, and abilities to successfully perform the duties of the position, for example: (1) configuring, managing, monitoring, troubleshooting, and mitigating hybrid systems which include Windows, M365, and Azure; (2) ensuing compliance and security for information systems using Zscaler and Intune; (3) providing professional and attentive help desk support to users and collaboration in team environments with peers; (4) independently troubleshooting and mitigating complex disruptive events for on premise, cloud, and mobility enabled networks; (5) expressing information to individuals or diverse audiences clearly and effectively considering the audience and nature of the information (for example, technical, sensitive, controversial).
As part of the online application process you will need to respond to a series of questions designed to assess your possession of the following knowledge, skills, abilities, and/or competencies:
- Customer Service
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Cybersecurity
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IT Administration and Management
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Problem Solving
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Written Communications