Hood Packaging Corporation has a rich history in North America as a leader in the packaging industry. From day one, our company has been at the forefront in the design and manufacture of a wide range of packaging materials. Our goal at Hood Packaging is to provide a product that is manufactured in a safety conscious environment with attention to high quality, timeliness, and that consistently exceeds customer expectations. If you are looking for more than just a job and want a career, Consider Hood Packaging Corporation.
We are currently recruiting for a Senior Customer Service Representative to join our dynamic team!
Scope of Position
The Senior Customer Service Representative is responsible for interacting with customers to provide and process information in response to inquiries, concerns and requests as well as managing all internal processes related to customer orders. They will be responsible for providing back up to all other Customer Service Representatives along with the Customer Service Manager.
Functional Responsibilities
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Order entry - ensure the sales order correctly reflects the customer’s requirements and the order are priced correctly.
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Respond promptly to customer inquiries, concerns & requests.
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Investigate and resolve customer complaints in a timely manner; communicate and coordinate with internal departments as required.
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Coordinate returns; prepare samples; investigate & report on shipping problems; prepare debit/credit requests; review NCPRs for internal action.
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General office duties and other communications, reports and follow-up.
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Complete customer surveys annually & for Management Review
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Maintain Current Item and Customer information in QAD system, FA reports, and Sales Order output.
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Direct customer contact and maintenance of inside sales for designated customers and product lines
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Manage customer database; maintain files.
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Invoicing and credits.
Skills
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Excellent verbal and written communication
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Excellent telephone skills
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Ability to effectively, courteously and diplomatically deal with all types of customers, sales and department conditions
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Excellent computer skills, specifically Excel
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Ability to make sound decisions and correctly set priorities for customer orders and adverse situations
Education
High School Diploma or GED with 3-5 years customer service experience in a manufacturing environment preferably with flexo printing experience.
Hood Packaging Corporation is an equal opportunity employer and considers applications for all positions without regard to race, gender, religion, national origin, age, marital or veteran status or any other legally protected status.