We are seeking an ambitious individual to join our team as an Inbound Sales Representative. We require a motivated individual capable of addressing product inquiries and converting leads into sales. The ideal candidate will possess strong sales and communication abilities. This role necessitates familiarity with our product lines and their distinctive features. Exceptional phone communication skills and organizational proficiency are essential.
As an inbound sales representative specializing in fireplaces, stoves, inserts, log sets, and related products, you will immerse yourself in our product offerings. Your expertise lies in effectively articulating the features, benefits, and options to our customers. Moreover, you will play a pivotal role in assisting customers in crafting their ideal fireplace, considering their individual requirements and preferences. This entails guiding them through a variety of options, ensuring they comprehend the implications of each choice, and ultimately achieving a tailored fireplace setup that aligns with their desires.
** Experience in HVAC and/or the construction industry is advantageous.
Please note: There is no involvement in "cold-calling" as all leads are provided. The primary responsibility of an Inbound Sales Representative is to close deals with new customers and nurture relationships with existing ones.
**This position is remote
Responsibilities:
- Manage inbound calls efficiently.
- Handle customer inquiries, both technical and non-technical, with professionalism and accuracy.
- Monitor and respond to customer emails and website chats promptly.
- Maintain updated records of customer orders on a daily basis.
- Provide customers with accurate, complete information using appropriate methods and tools.
- Maintain a high level of professionalism and establish positive rapport with every caller.
- Update customer information in the service database during and after each interaction.
- Follow up with customers and internal departments to ensure timely resolution of issues to customer satisfaction.
Skills:
- Demonstrated sales experience or experience in client service.
- Proficient in handling phone inquiries and active listening.
- High school diploma/GED required (Experience in HVAC industry a plus).
- Ability to maintain professionalism and courtesy with customers at all times.
- Excellent communication and presentation abilities.
- Strong multitasking, prioritization, and time management skills.
Schedule
Hiring for multiple schedules:
- Monday - Friday | 11:00 AM - 7:00 PM EST (8:00 AM - 4:00 PM PDT)
- Tuesday - Friday: 11:00 AM - 7:00 PM EST (8:00 AM - 4:00 PM PDT) + Saturday: 10:00 AM - 6:00 PM ET (7:00 AM - 3:00 PM PDT)
Website Link:
https://www.northcountryfire.com/
Job Type: Full-time
Pay: $40,000.00 - $75,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Paid time off
- Paid training
- Vision insurance
- Work from home
Experience level:
Shift:
Supplemental pay types:
- Bonus opportunities
- Commission pay
- Performance bonus
Work setting:
Experience:
- Sales: 2 years (Required)
Location:
Work Location: Remote