We are seeking a Front Desk Greeter with excellent customer service skills and a winning attitude. This individual will receive calls into the dealership, determine the nature of the callers business, and direct the caller to their destination. This is a full time position Monday through Friday 8:30am - 4:30pm.
The Ettleson Cadillac Buick GMC is a family owned dealership operating for over 50 years! Ettleson is looking for people who are driven for success, excited for an opportunity to grow in the automotive industry and passionate about excellent customer service. Apply with us of are focused on developing your career!
What We Offer
Medical and Dental
401K Plan
Paid time off and vacation
Growth opportunities
Paid Training
Employee vehicle purchase plans
Family owned and operated
Long term job security
Health and wellness
Discounts on products and services
Responsibilities
- Ensure all guest that come through the Cadillac showroom are greeted immediately when they enter the store and direct guest to the proper department
- If the guest need a Salesperson make sure to page for available Sales or see who is free to assist the guest
- Answer all inbound calls in a professional, friendly and efficient manner, striving to minimize the amount of time customers spend on hold.
- Direct calls to right sales person or manager. If either are not available must take a written message for when they become available.
- Handle customer complaints diplomatically and refer complaining customers to the appropriate individual for resolution
- Operate switchboard telephone system
- Assist the managers with various clerical duties as needed
- Be friendly, professional, courteous and efficient when working with all customers and employees
- Familiarize yourself with department structures & internal procedures for assisting customers efficiently
Qualifications
-
Experience with Microsoft Office suite is a plus
- Available to work flexible hours on weeknights & weekends
- Ability to communicate customers' interests needs and requests to management and sales personnel
- Professional personal appearance
- Clean driving record