The service representative (rep)/ Project Manager concurrently manages multiple projects and acts as a liaison, provide service information and quotations, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. In addition, Service Reps shall act as Project Managers to their respective projects. Our Service Rep must have good communication skills, patient, empathetic, and self-driven. Troubleshooting and problem-solving shall come naturally. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.
- Actively involved in generating sales leads and promoting Marshall.
- Build sustainable relationships and trust with customer accounts through open and interactive communication.
- Provide estimates/proposals and attend site walkthroughs.
- Places material and rental equipment orders.
- Monitor job cost and performance.
- Periodically conduct site visits and safety audits on active projects.
- Complete performance reviews of the foreman/leadman.
- Collaborate with other department and on occasion take lead on interdepartmental projects.
- Data entry.
- Assist with the training and development of other Service Reps and field personnel.
- Meets quarterly sales quotas.
- Performs other duties as assigned
Requirements
- Has a Journeyman or Electrical Contractor’s License in NJ (preferable, though not required).
- Has the NFPA 70E certification (preferable, though not required).
- Possess the proficiency to navigate through the NFPA 70 NEC Code Book and interpret the information correctly.
- Has at least 10 years of working experience as a journeyman electrician, estimator, or project manager.
- Bilingual is a plus.
- Travel 30% of time to customer sites
Job Type: Full-time
Pay: $56,133.07 - $67,601.12 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
- Weekends as needed
People with a criminal record are encouraged to apply
Experience:
- Construction estimating: 1 year (Preferred)
Security clearance:
Ability to Commute:
- Trenton, NJ 08611 (Required)
Ability to Relocate:
- Trenton, NJ 08611: Relocate before starting work (Required)
Work Location: Hybrid remote in Trenton, NJ 08611