**Job Summary:** We are seeking a Front Desk Agent to join our team at a hospitality establishment. The ideal candidate will be the first point of contact for guests, providing exceptional customer service and ensuring a positive experience from check-in to check-out. **Responsibilities:** - Greet and welcome guests in a friendly and professional manner - Check guests in and out efficiently - Manage reservations and provide information about rooms, rates, and amenities - Handle guest inquiries, requests, and complaints promptly and courteously - Maintain a clean and organized front desk area - Collaborate with other hotel staff to ensure guest satisfaction - Utilize phone systems to handle incoming calls and redirect them appropriately **Qualifications:** - Previous experience in a hotel or resort setting is preferred - Excellent customer service skills with a focus on guest relations - Knowledge of hospitality management practices - Proficiency in using front desk software and phone systems - Multilingual abilities are a plus - Strong communication and interpersonal skills This position offers an exciting opportunity to be part of a dynamic team in the hospitality industry. If you are passionate about delivering exceptional service and creating memorable experiences for guests, we invite you to apply for the Front Desk Agent position.
Job Types: Full-time, Part-time
Pay: $18.00 per hour
Expected hours: No more than 40 per week
Benefits:
- 401(k)
- Employee discount
- Flexible schedule
- Free parking
Schedule:
- 8 hour shift
- Holidays
- Monday to Friday
- Overnight shift
- Weekends as needed
Work setting:
Education:
- High school or equivalent (Required)
Shift availability:
- Overnight Shift (Preferred)
Ability to Relocate:
- Rochester, NY 14607: Relocate before starting work (Required)
Work Location: In person