WHO WE ARE & WHAT WE STAND FOR
If you’re looking for a unique career opportunity, you’re ready to work for a trailblazing CEO, and you want to be a part of a team of bright, organized, energetic, and dependable individuals — keep reading!
BoldHaus is a mission-driven, woman-owned small business based in Boca Raton, FL that has been recognized as an Inc. 5000 fastest-growing company. We provide dynamic online and in-person training, consulting, and mentoring programs to small business owners and entrepreneurs around the world.
And we are looking for a rock star to join our amazing team right now.
As our Program Coordinator & Community Engagement Manager, Client Services, you are wholly responsible for executing the day-to-day administrative tasks, process management, and logistical operations of our company’s training and consulting programs, delivered both online and through in-person experiences. This includes programs such as masterminds, retreats, workshops, and private consulting days. This is a dynamic, demanding, and multi-faceted role in a lightning-fast environment.
This is a dynamic, demanding, and multifaceted role in a lightning-FAST work environment. Proactive, PROJECT MANAGEMENT & PRECISION WITH DETAIL are a must! You must also possess high emotional intelligence and the ability to lead up, motivate and inspire growth.
WE EXPECT YOU TO BE INVESTED IN THE MISSION OF THE COMPANY AND TO BE ABLE TO SPEAK TO THIS IN THE INTERVIEW PROCESS!
HOW YOUR SUCCESS WILL BE MEASURED
To be successful in this results-based role, reporting directly to the Sr. Manager, Client Services, you will:
GOAL #1: Provide world-class client service so that our clients are thrilled with their decision to work with our company. Cultivate an environment where our clients achieve exceptional results, continue to work with our company over the long term, refer ideal clients to us, and speak positively about our company.
GOAL #2: Establish, improve, and maintain the company’s program procedures, protocols, systems, and policies, so that we are living our company mission, core values, and brand promises every day. Maximize efficiency and create a culture of client accountability, which further reinforces our philosophy of what it takes to be a successful small business owner.
GOAL #3: Actively help to drive growth across all of our client programs by proactively fostering engagement with our clients via private social media forums, identifying and tracking success stories / interviewing clients for success stories; making insightful recommendations for continued improvement; and collaborating with our marketing and sales team to grow our client base.
PRIMARY DUTIES & RESPONSIBILITIES:
- Responsible for accurately executing all the daily, weekly, monthly and quarterly tasks to support the smooth execution of all client-facing company programs.
- Provide outstanding client service throughout the life cycle of client programs, including answering questions and responding to requests in a professional, accurate, thorough, and timely manner. Monitor the dedicated client services email accounts, help desk ticket system, voicemails, and Facebook groups on a daily basis.
- Onboard and off-board clients into training, home study, consulting, and/or mentoring programs, through highly detailed and accurate email communications, back-end system updates, tracking spreadsheets, etc.; scheduling and tracking client strategy calls and any other program deliverables; ensuring client questionnaires and background documents are submitted by established deadlines, and that required assessments are completed on time; etc.
- Manage the company’s members-only Facebook groups, providing program-related updates and tips, addressing client-service and logistics-related questions, monitoring for compliance with program policies, etc.
- Execute administrative logistics related to the company’s in-person client meetings, ranging from private client strategy days, to small group retreats, to larger meetings and seminars. Be on site for all in-person activities.
- Handle all logistics for the company’s quarterly virtual training intensives and monthly Q&A calls.
- Coordinate the scheduling of all client private (one-to-one) strategy/consulting calls with the company’s business coaches, utilizing online scheduling tools and back-end tracking sheets.
- Host a monthly new client orientation conference call or zoom session.
- Track program-related success metrics and use that data to make recommendations to the company’s CEO, sales director, and marketing director for continuous improvements.
- Track client results and successes and keep the marketing and sales directors informed of those successes.
- Be able to balance providing excellent client service with also establishing and maintaining boundaries, handling, on occasion, difficult questions from clients (such as when clients ask for exceptions to be made), enforcing deadlines, etc.
- Maintain the company’s online training resource center with accurate and up-to-date information.
- Help plan and execute all logistics for company’s annual conferences (in conjunction with the company’s event manager).
- Write accurate member-specific email and social media communications, such as announcements and reminders for monthly trainings and Q&A calls, quarterly live training intensives, special expert trainings, etc.
- Work with the company Sr. Manager, Client Services to streamline back-end administration of the programs.
- Maintain the client programs calendar (Google based) so that all team members are aware of the schedule of activities.
- Create, update, and maintain documented Standard Operating Procedures for recurring tasks.
- Handle all team and faculty travel needs.
- Contribute to end-of-quarter and end-of-year assessments of the programs and make recommendations to company leadership on opportunities for continuous improvement.
- Serve as Executive Assistant to the CEO and CFO/COO of the company.
- Manage specially assigned projects by the CEO, CFO/COO and Sr. Manager, Client Services.
- Serve as a back up to other members of the team when needed.
- Other duties as assigned.
SKILLS & REQUIREMENTS:
- 5+ years prior experience in a highly demanding fast-paced, business-to-business professional services environment (i.e. consulting, PR, coaching, training, etc.).
- You should be familiar with mastermind programs, professional / personal development programs, and an added plus if you are familiar with leadership coaching and/or have taken a leadership coaching course.
- PLEASE DO NOT APPLY IF YOUR EXPERIENCE IS ONLY RETAIL, REAL ESTATE, HEALTHCARE, OR HOSPITALITY.
- ** Bachelor’s degree from an accredited university required. **
- Have a knack for being “diplomatic” in responses when client situations arise.
- Experience in one of the following industries required: training, online marketing, coaching, consulting and/or personal development, or other B2B or corporate environments.
- Ability to ACCURATELY and COMPLETELY handle multiple tasks with little or no supervision.
- Ability to interface well with all clients, prospects, and team members, and to represent the company in a highly professional manner at all times.
- Must be able to maintain the highest level of confidentiality with the ability to handle sensitive material concerning the organization and its clients.
- Must have exceptional writing abilities for email correspondence.
- Must be able to exercise independent judgment, solve problems on your own, and make sound decisions.
- Must have great organizational, time management, and project management skills with strong initiative and an enthusiastic attention to detail and accuracy.
- Must be extremely proactive, motivated, and performance-driven individual.
- Must have a flexible schedule that would allow travel, car trips to Fort Lauderdale and Miami, and be willing to work evenings and weekends for all client retreats, conferences, etc. Overtime should be expected.
- Highly Proficient in Microsoft Outlook, Microsoft Office Suite (including Microsoft Excel and PowerPoint, especially) and Google Drive.
- Highly experienced with social networking sites, especially Facebook, Twitter and LinkedIn.
- Must have experience with cloud-based online tools and apps.
- Must be "tech savvy."
- Must be a Quick Learner & seek out learning/solutions on your own.
HOW TO APPLY:
Please submit:
1.) A short video sharing why BoldHaus is a company you want to work with.
2.) A perfectly proof-read resume;
3.) A cover letter outlining why you think you will be the best candidate for this position.
Qualified candidates will be required to complete a series of assessments, including Kolbe and/or StrengthsFinder 2.0, Indeed.com assessments, and test assignments before moving forward for an interview. Any incomplete applications will not be considered.
ARW, LLC (d/b/a BoldHaus) is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Job Type: Full-time
Pay: $56,000.00 - $60,000.00 per year
Benefits:
Schedule:
- 8 hour shift
- Monday to Friday
- Weekends as needed
Experience:
- Administrative: 5 years (Preferred)
Work Location: Hybrid remote in Boca Raton, FL 33498