The Occupancy Specialist will provide outstanding service to customers, residents, and clients while maintaining budgeted occupancy at the highest attainable rents.
Responsibilities
- Interact with prospective and current residents to achieve maximum occupancy. Generate and manage traffic, lotteries, wait list, property tours, leasing apartments, qualifying prospects, and following up on prospects leads.
- Prepare lease documentation applicable to program types, complete move-in paperwork, and procedures, maintain applicable databases, and ensure tour route, amenity areas, and show units are to company standard.
- Deliver customer service that exceeds expectations for new and current residents. Educate and implement current processes, and policies to new and current residents as applicable.
- Review, prioritize, and distribute resident service requests as required. May assist with the planning and facilitation of property events or programs required by the mixed income program guidelines.
- May assist on-site management with ensuring all marketing documents, supplies, reports, advertisements, and web content are current and updated as necessary based on property, regional or corporate initiatives.
- Maintain relationships with area businesses, local housing offices, employers, and real estate brokers to generate new business or to maintain an extensive waiting list for all unit types. Remain current with local events and hiring trends that may have an impact on the property.
- Maintain knowledge and understanding of current and submarkets; to include competitors and customer demographics.
- During the application or recertification process, responsible to gather appropriate documents by program types for residency approval submission to the appropriate person or third-party vendor for review and approval.
- Remain up to date with any/all Federal, State and/or other regulatory requirements and programs.
Requirements
- High School diploma or GED.
- 3 - 5 years of related work experience.
- Minimum of 1 to 2 years’ experience in customer service.
- Experience with computer systems, particularly Realpage/ Onesite
- Excellent customer service skills.
- Eager to learn the business and tasks at hand.
- Strong attention to detail.
- Ability to work under pressure.
- Experience with Tax Credit and Section 8
- Exceptional interpersonal and communication skills.
- Ability to work with a diverse group of people and personalities.
- Previous experience in affordable housing or leasing or property management.
Job Type: Full-time
Pay: From $23.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k) matching
- Dental insurance
- Employee assistance program
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Parental leave
- Professional development assistance
- Vision insurance
Experience level:
Schedule:
Experience:
- Customer service: 2 years (Preferred)
License/Certification:
- Driver's License (Required)
Work Location: In person