Front Desk Agent
Duties:
- Greet and welcome guests in a friendly and professional manner
- Check-in and check-out guests efficiently and accurately
- Answer phone calls and direct them to the appropriate department or staff member
- Provide information about hotel facilities, services, and local attractions
- Handle guest complaints and resolve issues in a timely and satisfactory manner
- Process payments and maintain accurate records of guest transactions
- Maintain a clean and organized front desk area
Requirements:
- Excellent customer service and communication skills
- Ability to multitask and prioritize tasks effectively
- Strong attention to detail and problem-solving abilities
- Proficient in using phone systems, computers, and other office equipment
- Previous experience in a similar role is preferred but not required
Join our team as a Front Desk Agent and be the first point of contact for our guests. As a Front Desk Agent, you will play a crucial role in ensuring our guests have a pleasant stay by providing exceptional customer service. If you have excellent interpersonal skills, enjoy working in a fast-paced environment, and have a passion for guest relations, we would love to hear from you. Shifts will vary week to week so open availability is a must.
This position is part-time that will alternate between 1st and 2nd shifts.
We offer competitive pay, opportunities for career growth, and a supportive work environment. Apply today to join our team!
Job Type: Part-time
Pay: $13.00 - $15.00 per hour
Expected hours: 8 – 16 per week
Benefits:
- Employee discount
- Flexible schedule
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Morning shift
- Weekends as needed
Work setting:
Experience:
- Customer service: 1 year (Preferred)
Shift availability:
- Day Shift (Required)
- Night Shift (Required)
- Overnight Shift (Preferred)
Ability to Commute:
- Wyoming, MI 49519 (Required)
Work Location: In person