Summary
Are you a recent graduate or early in your career with a passion for technology and customer support? Join Radiant Vision Systems as an Application Engineer and play a vital role in connecting with our global customer base and distributor network. You'll provide expert-level technical support for our cutting-edge light and color measurement systems.
The Application Engineer contributes to Radiant’s sales team efforts (both pre- and post-sale) by providing technical support in developing measurement solutions; preparing and delivering product presentations/demonstrations; evaluating customer readiness and conducting training, as well as identifying and resolving application or environmental issues.
Essential Duties & Responsibilities
- Respond to technical inquiries via phone and email, work across other teams to obtain additional information or support, and manage customer expectations
- Develop alternative technical solutions; plan systems integration; isolate problems and communicate technical solutions; provide support estimates
- Prepare reports by collecting, analyzing, and summarizing information with our own systems
- Practice quality service by following organization standards
- Create and maintain product standards documentation, application notes, training manuals, and knowledge base libraries
- Conduct training sessions for both customers (domestic and international) and internal personnel
- Other responsibilities can include software testing, creating instructions for diagnosing and repairing hardware as needed
Desired Skills & Experience
- B.S. in Physics, Materials Science, Mechanical Engineering, or related field
- A new graduate or 1-2 years of work experience
- Experience in technical sales or sales support preferred
- Strong desire to learn our business from the ground up (manufacturing floor to customer)
- Ability to communicate with end users and our global distributor network effectively and succinctly
- Highly organized with an ability to efficiently handle numerous projects simultaneously
- Ability to quickly isolate problems and implement solutions in real-time
- General programming skills are a plus
- Experience with presenting technical information to a wide range of audiences
- Ability to learn new concepts and systems quickly
- Ability to effectively support customers with enthusiasm and dedication
- International and domestic travel generally up to approximately 10-20% of the time
Why Radiant Vision Systems?
- Innovative Environment: Work with cutting-edge technology and products.
- Professional Growth: Develop your career from the ground up, gaining hands-on experience across multiple areas.
- Global Impact: Engage with a diverse, international customer base.
Ready to jumpstart your career and make a difference? Apply now to join our team and become an essential part of Radiant Vision Systems!
This job description shows the general scope of responsibilities for the position. Additional responsibilities can be added or deleted on an on-going basis. A job description does not constitute an employment contract.
Our employees enjoy a variety of comprehensive benefits, including medical/dental/vision coverage, life insurance, a 401(k) plan with matching provision, paid time off, and much more.
Radiant Vision Systems is an equal opportunity and affirmative action employer. We consider all qualified applicants for employment without regard to race, color, religion, creed, national origin, sex, pregnancy, age, sexual orientation, transgender status, gender identity, disability, alienage or citizenship status, marital status or partnership status, genetic information, veteran status or any other characteristic protected under applicable law.
Voluntary Self-Identification
For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.
As set forth in Radiant Vision System's Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.
For more information on voluntary self-identification, please refer to:
- Voluntary Self-ID of Disability
- Voluntary Self-Identification of “Protected” Veteran Status
- Race and Ethnicity Definitions