POSITION SUMMARY: Customer Service orientated position primarily responsible for greeting and welcoming, seating, and thanking guests at the restaurant according to Potomac Family Dining Group and Applebee’s brand standards for guest service.
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Greets and seats all guests in a friendly
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Assists in maintaining the overall guest flow of the
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Ensures seating service is rotated among server area assignments whenever
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Opens doors for arriving and departing
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Remains visible in the FOH and forward facing the main
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Occasionally delivers food and drinks to guests when extra assistance is
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Interacts verbally with all guests creating a friendly and upbeat
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Completes assigned opening and closing side work as
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Participates in the clearing and resetting of the dining room tables using Applebee’s team delivery
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Observes guests, responds to requests, and anticipates guests’
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Maintains a clean and organized work
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Ability to explain and demonstrate usage of Tabletop Electronic Devices to
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Ability to drive sales with suggestive selling
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Accommodates any special needs of guests such as booster chairs, high chairs,
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Manages the waitlist when the restaurant is
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May occasionally be scheduled to serve guests in a Carside To-Go or Server
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Fills out feature
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Assists in general Front of House maintenance functions including:
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maintaining restrooms
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light cleaning such as dusting light fixtures/furniture/woodwork/artifacts
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washing and/or wiping windows
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sani-bucket rotation
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setting up the expo line
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emptying trash
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rolling silverware
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maintaining restaurant curb appeal
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Phone
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Soda fountain operation
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Tabletop Electronic Device
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Operation of cleaning tools such as cleaning cloths, buckets, brooms, vacuums, non-electric vacuum sweepers
MINIMUM QUALIFICATIONS:
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Friendly and engaging demeanor
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16+ years old
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Prior work experience preferred
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Reading, writing, and verbal communication skills required
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Bi-lingual experience a plus
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Reliable transportation required
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Ability to build relationships
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Ability to be a team player
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Ability to follow manager instructions and guidance
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Ability to communicate and behave professionally at all times
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Ability to wipe down table tops, table legs, pick up debris off of the floor, and wipe down booth seats in the bar area of the
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Transports plates, glasses, and baskets to and from the service bar and kitchen more than 30 times per
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Mobility required during the entire
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Ability to stand and exert fast-paced mobility for periods of up to four (4) hours in
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Must have a good sense of balance, be able to reach, bend, stoop, and kneel and frequently lift and bus pans, and trays frequently weighing 25
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Must be able to speak clearly and listen attentively to guests and other
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Transports and carries objects such as high chairs up to 15 pounds up to 15 times per
Travel: Less than 5%
WORKING CONDITIONS: Subject to wet floors and loud noises, fast-paced, outdoor conditions.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Brand: Applebee's
Address: 1650 Tappahannock Boulevard Tappahannock, VA - 22560
Property Description: 8324 - Tappahannock, VA
Property Number: 83024